How to access a old dual enrollment account?

Question

I have an old school account that I took I took dual enrollment courses through last semester. Today I needed to access the account but it is not connected to my authenticator account on my phone. I recently got a new phone and had not had to sign into it since then. I was trying to sign in and what I thought was my old password was incorrect which I also need authenticator to fix. Is there still a way to re-connect my old account to authenticator on my new phone? Do I have to reach out to someone from the school to help with the problem? Thank you!

Answer 1

Hello,

Microsoft does not directly manage organization users. Instead, each organization's IT administrator is responsible for managing its users according to its internal protocols.

You should contact your organization's IT support team. They need to reset your MFA for you in order for this to work. Once the reset is completed, follow these steps:

1. Open your web browser and navigate to https://login.microsoftonline.com.
2. Sign in to your account.
3. You will be prompted to set up MFA again. Make sure to update your phone number during this process.

If your organization's IT administrator requires guidance, they can follow these steps:

1. Sign in to the Microsoft Admin Center at https://admin.microsoft.com using their credentials.
2. Navigate to Users > Active Users in the left-hand menu.
3. Select the relevant user.
4. On the user card that appears on the right, scroll to the bottom and click Manage multifactor authentication.
5. On the MFA settings page, locate the user's name, select it, and click Manage user settings on the right.
6. In the pop-up box, check the first box and click Save.

This process will reset MFA for the user, allowing them to set it up again.