When I set up my Microsoft 365 account I had a typing error in my email omitting the t from outlook so it was not a valid email address. I set up a new user with my correct email address but I am not connecting properly as verification message keep being

Question

My primary Outlook 365 account has an incorrect and invalid email. I cannot change it to the correct email as I set up a second user with the correct email. When I try to change the primary user/admin email to the correct one I am told it is already in use.

Answer 1

Hello, thanks for reaching out.

To clarify, are you using a personal Microsoft 365 subscription or a business account managed through the Microsoft 365 admin center? This detail matters because Microsoft doesn’t allow two accounts to share the same email.

If it’s a business account, sign in to the admin center, go to Users, then Active users, and edit the user’s email to add the correct one as an alias.

If it’s a personal account, go to account.microsoft.com, add your correct email as an alias, verify it, then make it your primary email. You may need to delete or rename the second account first if the address is already in use.

Answer 2

Hello! Thanks for confirming. Since you’re using a personal Microsoft 365 account, the only supported option is to keep using the account linked to your correct email address.

Microsoft does not allow merging or transferring data between two personal Microsoft accounts, and an email address already in use cannot be reassigned.

The best step is to sign in only with the correct account going forward and update any saved sign-ins or subscriptions linked to the old one.

You can review both accounts by visiting account.microsoft.com and checking which services each one owns. If you’re sure everything important is under the correct account, you can safely stop using the old one without deleting it.

Answer 3

You're welcome, please don't hesitate to reach out if you have further questions.