my email account has been hacked. I have changed my password several times

Question

My email account has been hacked

I have changed my password several times.
I keep receiving spam emails and yesterday my email address was used to book a trip using my AMEX on booking.com

Answer 1

Hi there, thank you for reaching out. Have you already checked your Microsoft account’s recent activity to confirm if someone else signed in?

Go to account.microsoft.com/security, review your recent logins, and select “Secure your account” if anything looks suspicious. Update your recovery email and phone number, then turn on two-step verification for extra protection. Also, check your Outlook inbox rules and forwarding settings to make sure no one’s redirecting your mail. For the AMEX charge, contact your bank and Booking.com directly, since Microsoft can’t manage outside payments.

Answer 2

Please call me (if can speak Cantonese will be better)

Because I lost my cellular and have several emails account was hacked since mid of March .

That's why I really need help

Answer 3

Dear Constantine, 

Thank you for reaching out to the Microsoft Q&A Community. I understand that your Outlook.com account was hacked . I’m happy to assist you with this. 

Please follow these steps to secure your account : 

Step 1: Recover and Secure Your Microsoft Account 

• Go to Recover a hacked or compromised Microsoft account. 
• Sign in and follow the prompts to verify your identity. 
• Change your password to a strong, unique one: 
  • Use at least 12 characters. 
  • Include uppercase, lowercase, numbers, and symbols. 
  • Enable Two-Step Verification: 
• Sign in to your Microsoft account Security tab 
  • Select Manage how I sign in to show the ways to prove who you are. 
  • Under Additional security and Two-step verification choose Turn on or Turn off. 
  • Follow the instructions shown on the screen. 

Note: As part of setting up this account, you'll be given a QR code to scan with your device; this is one way we ensure you are in physical possession of the device you are installing the Authenticator app to. 

• Check for suspicious rules or forwarding: 
  • Sign in at Outlook.com. 
  • Go to Settings > Mail > Rules and Forwarding. 
  • Delete any unfamiliar rules or forwarding addresses. 

Step 2: Scan Your Devices for Malware 

• Run a full antivirus scan using Windows Defender.
• Remove any detected threats before logging back into your account. 

Step 3: Update Security Information 

• Visit Microsoft Account Security Info. 
• Confirm your recovery email and phone number. 
• Remove any unfamiliar details. 

Step 4: Investigate Unauthorized AMEX Charges 

• Contact American Express immediately: Report Fraud & Unusual Activity. 

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link 

Step 5: Review Microsoft Billing 

• If you suspect any Microsoft-related charges, visit: Investigate a billing charge from Microsoft. 

Step 6: Prevention 

• Use a password manager to store strong passwords. 
• Avoid clicking links or downloading attachments from unknown senders. 
• Regularly review your account activity at Microsoft Account. 

Important: If you cannot regain access using the recovery form, contact Microsoft Support directly:  

1. Visit this website:  Contact - Microsoft Support  
2. Type your problems in the search box there. ( For example, Contact support.)        
3. Now click on Get Help and select Contact Support below.        
4. Go to the Products & Services tab and choose the Outlook category        
5. On the Category tab, choose based on your actual problem   
6. Go to Confirm.        
7. Choose to chat with a support representative or request a call back.   

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Warm regards