Hi ,
If it is a laptop or desktop, if possible, could you provide the laptop model or your desktop configuration?
Thanks
I've been having random intermittent pc crashes. Can I send my minidump files for someone to check out?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 46%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jonathan Chen
0
Reputation points
I've copied the error logs below and dropped a link to my minidump as well. Please let me know how to fix this issue, it suddenly started to happen and I've tried troubleshooting for days with the support team as well.
Errors:
The activation of the CLSID Windows.Media.Capture.Internal.AppCaptureShell timed out waiting for the service BcastDVRUserService_67f68 to stop.
The Secure Boot update failed to update a Secure Boot variable with error Secure Boot is not enabled on this machine.. For more information, please see https://go.microsoft.com/fwlink/?linkid=2169931
Unable to start a DCOM Server: Microsoft.YourPhone_1.25092.34.0_x64__8wekyb3d8bbwe!App.AppXn958k7nsj8mxxmsepqdam8xk948t30sc.mca as Unavailable/Unavailable. The error:
"2147942402"
Happened while starting this command:
"C:\WINDOWS\system32\backgroundTaskHost.exe" -ServerName:App.AppXapskvk16gk8da8kch5g4qxh42vxccved.mca
The server {8CFC164F-4BE5-4FDD-94E9-E2AF73ED4A19} did not register with DCOM within the required timeout.
Minidump:
https://1drv.ms/u/c/9882ee84745dedd3/EeY2yAlUZx5CkfuvoHajw60Bakq3JgWq4smdgcrqBiJP8A?e=3Etu2v
Thanks!
Windows for home | Other | Performance and system failures
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B 82,805 Reputation points Independent Advisor2025-10-25T20:41:00.7466667+00:00 -
Jonathan Chen 0 Reputation points
2025-10-25T20:55:15.7266667+00:00 System Model B560 DS3H AC-Y1
System Type x64-based PC
System SKU Default string
Processor 11th Gen Intel(R) Core(TM) i5-11400F @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. F11b, 6/10/2025
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product B560 DS3H AC-Y1
BaseBoard Version Default string
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.26100.1"
User Name Era\defaultuser0
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 22.3 GB
Total Virtual Memory 40.9 GB
Available Virtual Memory 28.0 GB
Page File Space 9.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
App Control for Business policy Enforced
App Control for Business user mode policy Off
Automatic Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
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Ivan B 82,805 Reputation points Independent Advisor
2025-10-27T14:16:36.78+00:00 Hii,
What GPU do you have, and did you only debug the minidump in Overwatch?
Is the BSOD only occurring in the game?
Thanks
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