This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 31%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
I’m writing to express serious concerns about the functionality and usability of the New Outlook for Windows. As a longtime user of Classic Outlook, I’ve recently transitioned to the new version and have encountered multiple regressions that significantly impact my workflow and productivity.
Key issues include:
• Loss of direct “Block Sender” functionality: The removal of one-click blocking forces users to navigate to Outlook.com, adding unnecessary steps to a previously simple task.
• Rules not supported for IMAP accounts: This limitation prevents users from automating email handling for third-party accounts, which was fully supported in Classic Outlook.
• Missing or altered folder behavior: Essential folders like Outbox are either hidden or behave differently, causing confusion and disrupting message management.
• Reduced customization and control: Many layout, filtering, and automation options have been removed or relocated, making the interface less intuitive and less powerful.
These changes represent a step backward for users who rely on Outlook as a professional-grade tool. The New Outlook may offer cloud-based benefits, but it sacrifices the flexibility, speed, and control that made Classic Outlook so effective.
I urge you to reconsider these design decisions and restore key features that empower users to manage their email efficiently. Outlook should evolve forward — not regress.
Sincerely,
Robin
Hello,
Your observation is spot on. New Outlook is not meant to replace the Classic Outlook.
New Outlook is a light weight free email app, it replaced the old free Mail app that came with Windows.
Classic Outlook is a paid comprehensive version, hence with all of the features that you don't see in new Outlook. If you have Microsoft 365 subscription or one-time purchase Office 365, you already paid for it and you wouldn't want to use the New Outlook.
Wow, I never realized that. Are you saying that New Outlook didn't replace Classic Outlook as some kind of upgrade? In which case, do I have to recover my Classic Outlook which was somehow lost in the transition because I purchased it with MS Office.
Correct, New Outlook is NOT a replacement. I honestly don't understand why Microsoft include the try New Outlook toggle in already better and paid version of Classic Outlook.
Do you see the toggle to turn off New Outlook on the upper right in your New Outlook.
Or search Outlook in the search on the taskbar and see if you have both Outlook. As you see below, I have both. First one (rectangle shape) is the classic, the other is the new.
