Verify an invoice

Question

I received an email notice of an invoice for a domain expiry and I don't know if it is authentic. The reference #RemovePII. Can you please validate this invoice?

Answer 1

Dear @Don Thoren,

Thank you for posting your question in the Microsoft Q&A forum.

I know unexpected invoice emails can be stressful, especially when they mention domain expiry. For your security, we can’t verify invoices through the forum, but we’ll make sure guiding you to the right team who can validate this for you quickly.

In this case, the best way is to raise a support ticket with the official Microsoft Billing team. They have the necessary tools to validate the invoice and confirm whether it is authentic. Therefore, her are some options I recommend you try:

Option 1: If you use a personal Microsoft account

• Go to https://support.microsoft.com/contactus   
• Choose your product (for example: Office) > Get home support  
• Enter "Billing" or your issue in general in the box below "We're here to help" then click "Get Help"  
• Scroll down and click on Contact Support then log in to your personal Microsoft account (If the account cannot be logged in, you can use another account or create a new account to execute)  
• Select your product in Products & Services (for example: "Microsoft 365 and Office"), select "Manage my subscription" as a category, and click "Confirm" 
• Select "Chat in a web browser and support specialist" to enter the chat window 

Option 2: If you are using business Microsoft account - business subscription (If you are user, please ask you admin to do)

IT Admin can submit a ticket by signing in to your Microsoft account with business subscription and navigating to Contact Support. Make sure to include the reference number and any details from the email notice when creating the ticket.

For more information and instruction, please refer to the Microsoft Official Guide here: Get support for Microsoft 365 for business

Option 3: If your domain or billing is managed by a partner/GoDaddy

Please open a ticket through your partner’s support portal or GoDaddy’s Microsoft 365 support so they can validate the invoice against your tenant/registrations.

Please understand that as moderators, our primary goal is to provide helpful guidance and support through general troubleshooting steps. While we don’t have access to internal systems or administrative tools required to resolve account-specific or backend issues, we truly appreciate your understanding of these limitations. We genuinely hope the information we share helps guide you in the right direction, and we're always here to assist as much as we can within our scope.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward for your reply.

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