I can not log into my microsoft account

Question

It is redicoulouse that there is no way to contact a support team. I try since 2 days to enter my microsoft account. The so call tool is going in circle and I am not getting anywhere. It ask me to recover to look at any Authenticator lock for a code. the account is not on any Authenticator app. so I choice the password version. I receive an email to create a new passwort. Which I did, but the new passwort is not working and it ask me to verfiy again with the Authenticator app or via Password. When I am using password it give me a new code to create a new password. When I choice that I do not know my password it is going in circle.

There is nooooooo SUPPORT Option within Microsoft only these tools which are not working. How to fix the probem if there is not really a support team. I am so close to change everything to Apple even I am not a fan of Apple but this is terrible.

I hope there is anybody who is able to really help me without sending me back into the circle. By now I am not getting any new codes from Microsoft no more as I asked too many time.

Answer 1

Hi Heike Garcon Privat,

Welcome to Microsoft Q&A Forum.

I do apologize for the situation with your Authenticator app, which did not allow you to sign in to your Microsoft Account, even you have tried every possible way.

As the system has recommended that you need to recover your account, kindly consider doing so to get a higher chance to get your account back with the help with Microsoft Support directly. Here is the form: Help with the Microsoft account recovery form

Please note: The Form and the guidance to contact Microsoft Support below is for home user only. In case, you are the work/school account, kindly confirm once again so we could find another way to help you.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account. Make sure you log in with your personal account.

Select the product you need help with. Type "Microsoft Office 365" to search and click "Sign in to contact support" at the bottom of the page.

Under Products and Services, select "Microsoft 365 and Office".

Under Categories, select "Password Reset/Recovery" and click Confirm. Or choose the option that suit you the most.

Click on "Chat with a support agent in your web browser". Follow the prompts to connect with a live agent.

To access the full range of support options, including chat, please contact them during business hours which are Monday to Friday from 9 AM to 5 PM local time.

I hope you can solve the problem smoothly.

Kind regards,