teams error on new android phone 5objn

Question

teams error on new android phone 5objn

Colleen Scott 5

Ready to get an iphone and abandon android. I got a new Google Pixel 10 Pro XL. Nobody can get Teams to work on it. Yes, software is up to date yes I have tried restarting and uninstalling / reinstalling. I have deleted Teams from other devices because somewhere it said too many logins. Nothing works. My husband is IT tech support he could not fix it and gave up. Its been over a week now. The whole point of getting the same phone and using the same software was to make this easy.

Alexis-NG 7,145 Reputation points Microsoft External Staff Moderator

2025-10-28T21:12:30.19+00:00
Hi @Colleen Scott,
Thank you for reaching out to the Microsoft Q&A Forum.

Error 5objn typically happens with Corrupted app cache or stale tokens (often after device transfer or Smart Switch migration), authenticator interference, multiple accounts / device limit (Teams mobile sometimes hits a 5-device cap), conditional access, MDM policies misaligned with broker expectations or VPN or network filtering causing invalid request during token exchange.

In order to assist you with better understanding of why Teams isn't working on your Google Pixel 10 Pro XL, could you please provide some additional information regarding this issue?

Is your Teams account a work or school account managed by your organization or a personal Microsoft account (@outlook.com, @gmail, @hotmail....)?

Are you using the Teams mobile app or accessing it through a browser via https://teams.microsoft.com/?

Have you recently transferred data from another phone (e.g., using Smart Switch or similar)?

Are you using any mobile device management (MDM) apps like Intune or Company Portal?

Have you tried logging into Teams from a different device or browser recently (your personal computer, another phone, etc....) and did it work there?

Once I have a clearer understanding of your current situation, I’ll be happy to assist you with greater accuracy. Please feel free to share any additional details you believe are relevant. Screenshots are especially helpful and much appreciated.

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward to your reply.
Colleen Scott 5 Reputation points

2025-10-28T21:24:02.0933333+00:00
Thanks for the response.

Is your Teams account a work or school account managed by your organization or a personal Microsoft account (@outlook.com, @gmail, @hotmail....)? Work account but I tried my personal account and that does not work either.

Are you using the Teams mobile app or accessing it through a browser via https://teams.microsoft.com/? Neither the app or the browser work on the new device. Teams App works on my laptops. I reinstalled and unstillaed it on my old phone to make sure it is an issue specific to this new phone which it is.

Have you recently transferred data from another phone (e.g., using Smart Switch or similar)? Yes from another older Google phone but I cleared the cache and data as recommended and it still does not work

Are you using any mobile device management (MDM) apps like Intune or Company Portal? NO

Have you tried logging into Teams from a different device or browser recently (your personal computer, another phone, etc....) and did it work there? Yes my laptops - both a mac and a PC work. I run 2 devices because I cant miss a call when my computer is not cooperating which has happened.
Alexis-NG 7,145 Reputation points Microsoft External Staff Moderator

2025-10-29T20:49:54.94+00:00

Hi @Colleen Scott,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

We want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.
Alexis-NG 7,145 Reputation points Microsoft External Staff Moderator

2025-10-31T17:12:48.1133333+00:00

Hi @Colleen Scott,

I just wanted to check if the issue has stayed resolved and hasn’t come back.

If everything is working fine now, could you please mark the answer as helpful? This will make it easier for others facing the same situation to find the solution.

Thank you for your time and collaboration.

4 answers

Your answer

Colleen Scott 5 Reputation points

2025-10-28T21:24:02.0933333+00:00

Thanks for the response.

Is your Teams account a work or school account managed by your organization or a personal Microsoft account (@outlook.com, @gmail, @hotmail....)? Work account but I tried my personal account and that does not work either.

Are you using the Teams mobile app or accessing it through a browser via https://teams.microsoft.com/? Neither the app or the browser work on the new device. Teams App works on my laptops. I reinstalled and unstillaed it on my old phone to make sure it is an issue specific to this new phone which it is.

Have you recently transferred data from another phone (e.g., using Smart Switch or similar)? Yes from another older Google phone but I cleared the cache and data as recommended and it still does not work

Are you using any mobile device management (MDM) apps like Intune or Company Portal? NO

Have you tried logging into Teams from a different device or browser recently (your personal computer, another phone, etc....) and did it work there? Yes my laptops - both a mac and a PC work. I run 2 devices because I cant miss a call when my computer is not cooperating which has happened.
Alexis-NG 7,145 Reputation points Microsoft External Staff Moderator

2025-10-29T20:49:54.94+00:00

Hi @Colleen Scott,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

We want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.
Alexis-NG 7,145 Reputation points Microsoft External Staff Moderator

2025-10-31T17:12:48.1133333+00:00

Hi @Colleen Scott,

I just wanted to check if the issue has stayed resolved and hasn’t come back.

If everything is working fine now, could you please mark the answer as helpful? This will make it easier for others facing the same situation to find the solution.

Thank you for your time and collaboration.

Answer 1

Hi @Colleen Scott,

Thanks for the detailed response.

Based on the details you provided, the error code 5objn appears to be caused on this specific device, especially after device migrations, app updates, or when cached credentials conflict with the authentication flow.

The most likely solution is to clear the credentials cache that’s causing the conflict. I'd recommend you clear your device cache credentials first to ensure proper sign-in:

Remove old accounts from device settings

Go to Settings → Accounts → Manage accounts.
Delete any duplicate or old Microsoft/Work accounts.

Clear Teams app cache and data

Settings → Apps → Teams → Storage → Clear Cache & Clear Data.

Reinstall Teams

Uninstall Teams → Reboot → Turn off Auto Sync Data → Reinstall from Play Store/App Store.
You can find Auto Sync Data at the bottom of the Manage accounts page.

Sign in using the full UPN format

For work accounts, login with your @onmicrosoft.com account or your organization’s domain.
This forces a fresh authentication session.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward to your reply.

If the answer is helpful, click "Accept Answer" and vote positively. If you have more questions about this answer, click "Comment".

Note: Follow the steps in our documentation to enable email notifications if you want to receive email notifications related to this topic.

Answer 2

Colleen Scott 5

Yes, it worked, thank you! I was stuggling to login here to respond. Appreciate your help!

Answer 3

Alexis-NG 7,145 Microsoft External Staff Moderator

Hi @Colleen Scott,

I’m truly grateful to hear that your issue has been resolved.

If you found my response helpful, could you please give it a vote? This helps highlight the solution so others facing the same situation can easily find it. Your support makes a big difference in the community.

User image

Thank you for your effort and understanding.

Answer 4

KS 0

I have the same issue. I tried all of these troubleshooting techniques and more. Nothing worked. The outlook app works fine on my pixel 10, but teams refuses to let me sign in.

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teams error on new android phone 5objn

4 answers

Your answer