my license is not being recognized by microsoft and my boss wants me to fix it

Question

My boss added me to our work's Microsoft 365 account. Every time I try to sign it, it says I don't have a 365 license. We have tried everything, including deleting me and re-adding me, and changing the password multiple times. It will not work and we keep getting multiple errors. My boss wants me to fix it right than my boss fixing it, but any support I try requires a system admin, which we don't have, we just have my boss. In addition, the computer's admin is a former worker at the office, and we haven't been able to transfer the admin nor remove it, even though we have all of their passwords.

Here are some of the errors I've been getting. No idea what to do anymore.

Answer 1

Dear @Julia Zebley,

Thank you for reaching out to the Microsoft Q&A Forum. 

I'm truly sorry to hear about the trouble you're having with your Microsoft 365 account. This is certainly a challenging situation that is causing a high degree of difficulty, especially with the organizational constraints you've described. Trying to solve multiple technical errors related to licensing and access, especially without a dedicated IT Administrator, is a significant burden. Please know that we are here to provide you with the clearest possible path to resolving this.

As a forum moderator, I genuinely wish I could directly access your account or delve into the backend systems to diagnose and fix this for you. However, our role here is limited to providing general guidance and solutions that can be applied by users. The absolute first step is to confirm the level of access, as all other solutions depend on it.

Could you please confirm the level of access your boss has? Is your boss logging into the Microsoft 365 Admin Center using an account that has been explicitly assigned the Global Administrator role for your organization?

While waiting for your confirmation, we can address two of your errors immediately: the sign-in format and the device enrollment.

From your screenshot showing the sign-in attempt, it appears the domain might be entered incorrectly.

• Incorrect Format: ******@yourdomain.on.microsoft.com
• Correct Format: The standard format is ******@yourdomain.onmicrosoft.com

Please try logging into your account via the web (e.g., at [portal.office.com]) using the correct format. This small detail might allow you to proceed.

The message "Device management could not be enabled" with Error Code -2145833241 means your Windows computer cannot enroll into your organization's device management system (Intune/Azure AD). This failure often prevents you from fully accessing corporate resources.

1. Go to Windows Settings > Accounts > Access work or school.
2. If your organization's account is listed here, disconnect it.
3. Try to re-add your work account from this screen, which should re-attempt the necessary device enrollment process.

Your most significant barrier: the license and application disabled errors (like AADTSTS7000112) requires a Global Administrator to resolve. This is the specialized team your boss needs to contact.

If your boss has or can use the Global Administrator credential, they must submit a support ticket so a Microsoft engineer can help them remotely.

To create a Support ticket, you can go to Microsoft 365 admin center  

• Please follow this article: Get support - Microsoft 365 admin | Microsoft Learn.  
• On right bottom corner click on "Help & support"   
    
• 
• After that choose the "Contact support".  
    
• 
• Fill out the required information in the form, including a description of the issue you are experiencing.  
• Click on the "Create" button to submit your request. Which will give them a ticket number.  
• Once the request is submitted, a support engineer will be assigned and will contact your admin to provide assistance. They can perform a remote session to address all your issues, including verifying license assignments and checking application access settings that only they can see.

I truly hope you get your issue resolved swiftly. Please know that even though I can't directly intervene, directing you to the correct, specialized support is the most effective help I can provide from my position. Once you have a Support Ticket ID, you can share it with me here in the Microsoft Community via a private message. This will allow me to track the progress and ensure your case receives the necessary attention. Thank you for your patience and understanding. I'm looking forward to your reply.  

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