GPT-5 Quota Increase Request Pending for Over 2 Months - Enterprise Agreement Impact?

Question

Hello,

I submitted a quota increase request for GPT-5 over two months ago, but it remains pending with no approval. I'm concerned that the quota may never be increased before GPT-5 is deprecated, effectively making Azure OpenAI Service unavailable for this model.

My Questions:

1. Is this situation normal? Are quota increases for GPT-5 essentially frozen at this point?
2. I understand quota allocation is first-come-first-served, but are there other criteria that affect approval?
3. Most importantly: Will an Azure Enterprise Agreement expedite or guarantee quota approvals?

Business Context: I need to provide OpenAI services to customers and am considering proposing an Azure Enterprise contract to them. However, if quota requests remain indefinitely pending even after signing an Enterprise Agreement, it's extremely difficult to recommend Azure OpenAI Service as a viable solution.

I need clarity on whether Enterprise customers receive different treatment for quota requests, or if they face the same limitations as current pay-as-you-go users.

Any insights would be greatly appreciated.

Thank you.

Answer 1

Hello eongIl S,

Welcome to Microsoft Q&A.

Thank you for reaching out and sharing the details about your GPT-5 quota increase request.

I completely understand how frustrating it can be to wait this long, especially when you’re planning production workloads or customer deliverables around Azure OpenAI Service. Let me help clarify a few important points about how quota approvals work and what you can do next.

Is this situation normal? Are quota increases for GPT-5 essentially frozen at this point?

Delays in quota approvals can occur, particularly for high-demand models like GPT-5. While typical turnaround time ranges from 1 to 10 business days, extended pending periods are not uncommon when regional capacity is limited or under review. Your situation is not unusual, and it doesn’t necessarily mean your request is frozen or ignored.

At this time, there is no official indication that GPT-5 quota requests are frozen. However, capacity for certain regions and model types is tightly managed, which can lead to longer approval times.

How Quota Approvals Are Determined

Yes, while the first-come-first-served principle applies, priority is often given to customers utilizing their existing quotas actively. If your traffic isn't consuming your current quota, this might affect the approval likelihood.

Quota allocation is not purely first-come-first-served several factors influence approval:

Regional and model-specific capacity availability

Usage of your existing quota (active utilization often improves priority)

Deployment type (global vs. regional)

Justification and business context provided with your request

Compliance and resource constraints

Providing a clear business justification and evidence of active usage can help your request move forward more efficiently.

Enterprise Agreement (EA) Considerations

Having an Azure Enterprise Agreement (EA) can certainly help with faster internal routing and account-level advocacy, but it does not automatically guarantee quota approvals. Quota decisions are still based on capacity and compliance rather than subscription type. However, EA customers typically benefit from dedicated account managers who can raise internal escalations or coordinate directly with the Azure OpenAI product team.

Recommended Next Steps

Check the Azure portal → Azure OpenAI → Quotas → View requests to confirm the submission and any updates.

Engage Your Account Representative (if EA): They can escalate your case internally.

If time-sensitive, consider temporarily using GPT-4o or GPT-4 Turbo in a less congested region until GPT-5 capacity expands.

while quota delays for GPT-5 are not uncommon given high demand, your request has not been ignored or frozen. Enterprise customers do get better escalation options, though approvals still depend on regional capacity.

Thank you again for your patience and understanding we truly appreciate your continued trust in Azure OpenAI Service.

I Hope this helps. Do let me know if you have any further queries.

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