Problem with the update of visual studio offline

Question

Problem with the update of visual studio offline

Estefania infra developer 0

Good morning,

I'm updating Visual Studio 2022 on a VMware virtual machine (vmware and offline). It has Windows 10, and I'm trying to update from version 17.9 to the latest version. I did the minimal setup, but when I try to apply it, nothing happens. It doesn't throw any errors, nor does it produce any logs.

when I do the command ''vs_enterprise.exe --update --offline C:\VSLayout\vs_installer.opc'' It gets stuck on the image I've attached, then it closes and does nothing
User's image

Can you help me please?

Thank you!

Michael Le (WICLOUD CORPORATION) 3,935 Reputation points Microsoft External Staff Moderator

2025-10-29T10:57:21.4+00:00
Hello,

You could find more details in How to use a minimal offline layout to update an existing installation of Visual Studio.

The command that you ran is for updating Visual Studio Installer. If you are trying to update the Visual Studio application, run this command:

vs_enterprise.exe update --noWeb --quiet --installpath "C:\Program Files\Microsoft Visual Studio\2022\Enterprise"

If the previous command fails, please follow these troubleshooting steps:

1. Verify Offline Layout Integrity

Your offline layout may be corrupted or incomplete. From an elevated command prompt in your layout directory (C:\VSLayout), execute:

vs_enterprise.exe --layout C:\VSLayout --verify

If verification identifies missing or invalid files, repair the layout:

vs_enterprise.exe --layout C:\VSLayout --fix

Transfer the repaired layout back to your offline virtual machine after completion.

2. Install Required Security Certificates

Offline machines cannot automatically download security certificates needed for file validation, causing installation failures. Install these certificates manually:

Navigate to C:\VSLayout\certificates

Right-click each certificate file and select Install Certificate

Install certificates to both "Trusted Root Certification Authorities" and "Intermediate Certification Authorities" stores for the local machine

3. Review Installation Logs

Even silent failures generate log files. To locate them:

Press Windows Key + R, type %temp%, and press Enter

Sort files by date to find logs created during your failed update attempt

Look for files beginning with dd_ (e.g., dd_bootstrapper_[timestamp].log, dd_installer_[timestamp].log)

Examine these logs for error messages or failure indicators. Include any specific error codes or messages in your follow-up for targeted assistance.

I hope this helps.

Estefania infra developer 0

Thank you for the information!

I did every step mentioned, but the same issue occurs. This is the log I can see:

[10/29/2025, 14:0:43] === Logging started: 2025/10/29 14:00:43 ===
[10/29/2025, 14:0:43] Executable: C:\Users\Administrator\Downloads\VSLayout\vs_Enterprise.exe v17.14.36623.8
[10/29/2025, 14:0:43] --- logging level: standard ---
[10/29/2025, 14:0:43] Directory 'C:\Users\ADMINI~1\AppData\Local\Temp\f16ea6300cc0f3e3f496' has been selected for file extraction
[10/29/2025, 14:0:43] Extracting files to: C:\Users\ADMINI~1\AppData\Local\Temp\f16ea6300cc0f3e3f496\
[10/29/2025, 14:0:44] Extraction took 641 milliseconds
[10/29/2025, 14:0:44] Executing extracted package: 'vs_bootstrapper_d15\vs_setup_bootstrapper.exe ' with commandline '  --update --installPath "C:\Program Files\Microsoft Visual Studio\2022\Enterprise" --noWeb --env "_SFX_CAB_EXE_PACKAGE:C:\Users\Administrator\Downloads\VSLayout\vs_Enterprise.exe _SFX_CAB_EXE_ORIGINALWORKINGDIR:C:\Users\Administrator\Downloads\VSLayout"'
[10/29/2025, 14:1:30] The entire Box execution exiting with result code: 0x0
[10/29/2025, 14:1:30] Launched extracted application exiting with result code: 0x138b
[10/29/2025, 14:1:30] === Logging stopped: 2025/10/29 14:01:30 ===

Could you share some ideas?

Thank you!

Michael Le (WICLOUD CORPORATION) 3,935 Reputation points Microsoft External Staff Moderator

2025-10-30T03:45:25.82+00:00
The exit code 0x138b indicates potential file access or missing component issues. Your existing offline layout may be corrupted or incompatible with the update path from version 17.9.

Avoid using minimal layouts as they may lack components required for updating existing installations. Instead, I recommend creating a complete offline layout with the latest Visual Studio version.

On a machine with internet access and no restrictions:

Download the latest Visual Studio 2022 Enterprise bootstrapper from the release history page

Create a comprehensive layout with all components:
vs_enterprise.exe --layout C:\VSLayout_New --add Microsoft.VisualStudio.Workload.ManagedDesktop --includeRecommended --includeOptional --lang en-US
Note: You could use the response.json file from your previous layout to ensure all required components are included.

Transfer the complete VSLayout_New folder to your offline VM

Use the new layout's vs_enterprise.exe to perform the update

If the update continues to fail, perform a clean installation using the new layout alongside your existing version. After confirming functionality, uninstall the previous installation.

Estefania infra developer 0

Here is another error:

[2a10:0001][2025-10-29T15:05:39] Assembly version: 3.14.2086.54749.
[2a10:0001][2025-10-29T15:05:39] Creating new ExperimentationService
[2a10:0001][2025-10-29T15:05:39] Telemetry property VS.ABExp.Flights : 
[2a10:0001][2025-10-29T15:05:39] Command line arguments = --update,--installPath,C:\Program Files\Microsoft Visual Studio\2022\Enterprise,--noWeb,--env,_SFX_CAB_EXE_PACKAGE:C:\Users\Administrator\Downloads\VSLayout\vs_Enterprise.exe _SFX_CAB_EXE_ORIGINALWORKINGDIR:C:\Users\Administrator\Downloads\VSLayout
[2a10:0001][2025-10-29T15:05:39] C2R signature did not exist or could not be read: 
[2a10:0001][2025-10-29T15:05:39] The parameter after the command --update is an another command.
[2a10:0001][2025-10-29T15:05:39] Parent process name = vs_Enterprise
[2a10:0001][2025-10-29T15:05:39] Parent process product version = 17.14.36623.8
[2a10:0001][2025-10-29T15:05:39] CampaignId = 
[2a10:0001][2025-10-29T15:05:39] Warning: ResponseId not available in 'vs_setup_bootstrapper.config'. Trying to parse filename.
[2a10:0001][2025-10-29T15:05:39] Warning: loading config settings: -update --update --layout -offline --offline --locale --layout --originalworkingdir --installLayoutPath --env
[2a10:0001][2025-10-29T15:05:40] Client update requested: Not round trip.
[2a10:0001][2025-10-29T15:05:40] DownloadURL = https://aka.ms/vs/17/release/545665078_1429018608/installer
[2a10:0001][2025-10-29T15:05:40] InstallLocation = C:\Program Files (x86)\Microsoft Visual Studio\Installer
[2a10:0001][2025-10-29T15:05:40] OfflineFilePath = C:\Users\Administrator\Downloads\VSLayout\vs_installer.opc
[2a10:0001][2025-10-29T15:05:40] LayoutLocation = 
[2a10:0001][2025-10-29T15:05:40] ExecutableArguments = 
[2a10:0001][2025-10-29T15:05:40] OSVersion = Microsoft Windows NT 10.0.17134.0
[2a10:0001][2025-10-29T15:05:40] Starting to detect the existing VS and .NET...
[2a10:0001][2025-10-29T15:05:40] Finished detecting the existing VS and .Net
[2a10:0011][2025-10-29T15:05:40] layout OPC version is '3.14.2084.286130193'.
[2a10:0011][2025-10-29T15:05:40] Comparing client version '3.9.2180.285805680' to autoSelfUpdateMinVersion '3.14.2086.286130193'
[2a10:0011][2025-10-29T15:05:40] Using Offline package: C:\Users\Administrator\Downloads\VSLayout\vs_installer.opc
[2a10:0011][2025-10-29T15:05:40] Saving Certificates to layout folder
[2a10:0011][2025-10-29T15:06:16] Certificate is invalid: C:\Users\Administrator\Downloads\VSLayout\vs_installer.opc
[2a10:0011][2025-10-29T15:06:16] Error: Unable to verify the certificate: InvalidCertificate
[2a10:0011][2025-10-29T15:06:16] Error 0x80131509: Signature verification failed. Error: Unable to verify the integrity of the installation files: the certificate could not be verified.
   at Microsoft.VisualStudio.Setup.OpcVerifier.Verify(Stream packageStream, String layoutLocation, Boolean skipSavingCertificate)
   at Microsoft.VisualStudio.Setup.Bootstrapper.Bootstrapper.VerifyLayoutPackage(Stream packageStream)
[2a10:0011][2025-10-29T15:06:16] Bootstrapper failed with known error.

Thank you!

Michael Le (WICLOUD CORPORATION) 3,935 Reputation points Microsoft External Staff Moderator

2025-10-31T11:04:48.05+00:00

Thank you for your response, @Estefania infra developer . I believe that the previous answer in the comment is still applicable to your situation. The certificates required will be available in the certificates folder of your newly created offline layout.
Estefania infra developer 0 Reputation points

2025-10-31T11:33:51.6766667+00:00

Yes ! but here is the problem: I can't do it. There's the problem... I try to install them, I get the message that they have been installed successfully, but when I go to check the certificate store, they don't appear. Any idea?
Michael Le (WICLOUD CORPORATION) 3,935 Reputation points Microsoft External Staff Moderator

2025-11-03T04:01:29.9066667+00:00

Make sure you don’t just double-click the certificate files. Right-click each one and select “Install Certificate.” You need to install them for the local machine, not just your user account.

If any issues arise, please provide me with the latest log so I can help with troubleshooting.

Additionally, you can contact Visual Studio’s live chat support when you have time. If you decide to do so, please share the URL to this thread so they have the full context.
Estefania infra developer 0 Reputation points

2025-11-04T08:56:18.9+00:00

Thank you for the quick responses. I have done again what you mentioned regarding the certificates. Once again, I tried to install, and I got the same result. Here are the three logs that I have:

**1. File name is dd_bootstrapper_20251104094736:
**
[2744:0001][2025-11-04T09:47:37] Assembly version: 3.14.2086.54749.

[2744:0001][2025-11-04T09:47:37] Creating new ExperimentationService

[2744:0001][2025-11-04T09:47:37] Telemetry property VS.ABExp.Flights :

[2744:0001][2025-11-04T09:47:37] Command line arguments = update,--noWeb,--quiet,--installpath,C:\Program Files\Microsoft Visual Studio\2022\Enterprise,--env,_SFX_CAB_EXE_PACKAGE:C:\Users\Administrator\Downloads\VSLayout\vs_Enterprise.exe _SFX_CAB_EXE_ORIGINALWORKINGDIR:C:\Users\Administrator\Downloads\VSLayout

[2744:0001][2025-11-04T09:47:37] C2R signature did not exist or could not be read:

[2744:0001][2025-11-04T09:47:37] Parent process name = vs_Enterprise

[2744:0001][2025-11-04T09:47:37] Parent process product version = 17.14.36623.8

[2744:0001][2025-11-04T09:47:37] CampaignId =

[2744:0001][2025-11-04T09:47:37] Warning: ResponseId not available in 'vs_setup_bootstrapper.config'. Trying to parse filename.

[2744:0001][2025-11-04T09:47:37] Warning: loading config settings: -update --update --layout -offline --offline --locale --layout --originalworkingdir --installLayoutPath --env

[2744:0001][2025-11-04T09:47:37] Trying to get response file path from layout.

[2744:0001][2025-11-04T09:47:37] Returning response file path as: C:\Users\Administrator\Downloads\VSLayout\Response.json.

[2744:0001][2025-11-04T09:47:37] DownloadURL = https://aka.ms/vs/17/release/545665078_1429018608/installer

[2744:0001][2025-11-04T09:47:37] InstallLocation = C:\Program Files (x86)\Microsoft Visual Studio\Installer

[2744:0001][2025-11-04T09:47:37] OfflineFilePath = C:\Users\Administrator\Downloads\VSLayout\vs_installer.opc

[2744:0001][2025-11-04T09:47:37] LayoutLocation =

[2744:0001][2025-11-04T09:47:37] ExecutableArguments = --layoutPath "C:\Users\Administrator\Downloads\VSLayout" --in "C:\Users\Administrator\Downloads\VSLayout\Response.json" update --noWeb --quiet --installpath "C:\Program Files\Microsoft Visual Studio\2022\Enterprise" --locale en-US --activityId "949da909-9ccd-43ba-ba0a-590a2f866ea0"

[2744:0001][2025-11-04T09:47:37] OSVersion = Microsoft Windows NT 10.0.17134.0

[2744:0001][2025-11-04T09:47:37] Starting to detect the existing VS and .NET...

[2744:0001][2025-11-04T09:47:37] Finished detecting the existing VS and .Net

[2744:0003][2025-11-04T09:47:37] layout OPC version is '3.14.2084.286130193'.

[2744:0003][2025-11-04T09:47:37] Comparing client version '3.9.2180.285805680' to autoSelfUpdateMinVersion '3.14.2086.286130193'

[2744:0003][2025-11-04T09:47:37] Using Offline package: C:\Users\Administrator\Downloads\VSLayout\vs_installer.opc

[2744:0003][2025-11-04T09:47:37] Saving Certificates to layout folder

[2744:0003][2025-11-04T09:48:09] Certificate is invalid: C:\Users\Administrator\Downloads\VSLayout\vs_installer.opc

[2744:0003][2025-11-04T09:48:09] Error: Unable to verify the certificate: InvalidCertificate

[2744:0003][2025-11-04T09:48:09] Error 0x80131509: Signature verification failed. Error: Unable to verify the integrity of the installation files: the certificate could not be verified.

at Microsoft.VisualStudio.Setup.OpcVerifier.Verify(Stream packageStream, String layoutLocation, Boolean skipSavingCertificate)

at Microsoft.VisualStudio.Setup.Bootstrapper.Bootstrapper.VerifyLayoutPackage(Stream packageStream)

[2744:0003][2025-11-04T09:48:09] Bootstrapper failed with known error.

2. File name is dd_vs_Enterprise_decompression_log :

[11/4/2025, 9:47:36] === Logging started: 2025/11/04 09:47:36 ===

[11/4/2025, 9:47:36] Executable: C:\Users\Administrator\Downloads\VSLayout\vs_Enterprise.exe v17.14.36623.8

[11/4/2025, 9:47:36] --- logging level: standard ---

[11/4/2025, 9:47:36] Directory 'C:\Users\ADMINI~1\AppData\Local\Temp\82bfe92e4913440af29d00' has been selected for file extraction

[11/4/2025, 9:47:36] Extracting files to: C:\Users\ADMINI~1\AppData\Local\Temp\82bfe92e4913440af29d00\

[11/4/2025, 9:47:36] Extraction took 516 milliseconds

[11/4/2025, 9:47:36] Executing extracted package: 'vs_bootstrapper_d15\vs_setup_bootstrapper.exe ' with commandline ' update --noWeb --quiet --installpath "C:\Program Files\Microsoft Visual Studio\2022\Enterprise" --env "_SFX_CAB_EXE_PACKAGE:C:\Users\Administrator\Downloads\VSLayout\vs_Enterprise.exe _SFX_CAB_EXE_ORIGINALWORKINGDIR:C:\Users\Administrator\Downloads\VSLayout"'

[11/4/2025, 9:48:19] The entire Box execution exiting with result code: 0x0

[11/4/2025, 9:48:19] Launched extracted application exiting with result code: 0x138b

[11/4/2025, 9:48:19] === Logging stopped: 2025/11/04 09:48:19 ===

3. File name is dd_bootstrapper_20251104094751:

[09d8:0001][2025-11-04T09:47:52] Assembly version: 3.14.2086.54749.

[09d8:0001][2025-11-04T09:47:52] Creating new ExperimentationService

[09d8:0001][2025-11-04T09:47:52] Telemetry property VS.ABExp.Flights :

[09d8:0001][2025-11-04T09:47:52] Command line arguments = update,--noWeb,--installpath,C:\Program Files\Microsoft Visual Studio\2022\Enterprise,--env,_SFX_CAB_EXE_PACKAGE:C:\Users\Administrator\Downloads\VSLayout\vs_Enterprise.exe _SFX_CAB_EXE_ORIGINALWORKINGDIR:C:\Users\Administrator\Downloads\VSLayout

[09d8:0001][2025-11-04T09:47:52] C2R signature did not exist or could not be read:

[09d8:0001][2025-11-04T09:47:52] Parent process name = vs_Enterprise

[09d8:0001][2025-11-04T09:47:52] Parent process product version = 17.14.36623.8

[09d8:0001][2025-11-04T09:47:52] CampaignId =

[09d8:0001][2025-11-04T09:47:52] Warning: ResponseId not available in 'vs_setup_bootstrapper.config'. Trying to parse filename.

[09d8:0001][2025-11-04T09:47:52] Warning: loading config settings: -update --update --layout -offline --offline --locale --layout --originalworkingdir --installLayoutPath --env

[09d8:0001][2025-11-04T09:47:52] Trying to get response file path from layout.

[09d8:0001][2025-11-04T09:47:52] Returning response file path as: C:\Users\Administrator\Downloads\VSLayout\Response.json.

[09d8:0001][2025-11-04T09:47:52] DownloadURL = https://aka.ms/vs/17/release/545665078_1429018608/installer

[09d8:0001][2025-11-04T09:47:52] InstallLocation = C:\Program Files (x86)\Microsoft Visual Studio\Installer

[09d8:0001][2025-11-04T09:47:52] OfflineFilePath = C:\Users\Administrator\Downloads\VSLayout\vs_installer.opc

[09d8:0001][2025-11-04T09:47:52] LayoutLocation =

[09d8:0001][2025-11-04T09:47:52] ExecutableArguments = --layoutPath "C:\Users\Administrator\Downloads\VSLayout" --in "C:\Users\Administrator\Downloads\VSLayout\Response.json" update --noWeb --installpath "C:\Program Files\Microsoft Visual Studio\2022\Enterprise" --locale en-US --activityId "3ccf09f0-4261-4d3b-9131-9d940770fc09"

[09d8:0001][2025-11-04T09:47:52] OSVersion = Microsoft Windows NT 10.0.17134.0

[09d8:0001][2025-11-04T09:47:52] Starting to detect the existing VS and .NET...

[09d8:0001][2025-11-04T09:47:52] Finished detecting the existing VS and .Net

[09d8:0004][2025-11-04T09:48:03] layout OPC version is '3.14.2084.286130193'.

[09d8:0004][2025-11-04T09:48:03] Comparing client version '3.9.2180.285805680' to autoSelfUpdateMinVersion '3.14.2086.286130193'

[09d8:0004][2025-11-04T09:48:03] Using Offline package: C:\Users\Administrator\Downloads\VSLayout\vs_installer.opc

[09d8:0004][2025-11-04T09:48:03] Saving Certificates to layout folder

[09d8:0004][2025-11-04T09:48:32] Certificate is invalid: C:\Users\Administrator\Downloads\VSLayout\vs_installer.opc

[09d8:0004][2025-11-04T09:48:32] Error: Unable to verify the certificate: InvalidCertificate

[09d8:0004][2025-11-04T09:48:32] Error 0x80131509: Signature verification failed. Error: Unable to verify the integrity of the installation files: the certificate could not be verified.

at Microsoft.VisualStudio.Setup.OpcVerifier.Verify(Stream packageStream, String layoutLocation, Boolean skipSavingCertificate)

at Microsoft.VisualStudio.Setup.Bootstrapper.Bootstrapper.VerifyLayoutPackage(Stream packageStream)

[09d8:0004][2025-11-04T09:48:32] Bootstrapper failed with known error.
Michael Le (WICLOUD CORPORATION) 3,935 Reputation points Microsoft External Staff Moderator

2025-11-05T10:08:26+00:00
Thank you for providing the log file. The installation is still failing because the required security certificates cannot be installed.

You can try resolving this by using a PowerShell script to install all certificates automatically.

Open PowerShell as an Administrator.

Navigate to the certificates folder inside your layout directory:
cd C:\VSLayout\certificates

Run the command below to install all certificate files from the folder:
Get-ChildItem -Path . -Include *.cer,*.crt -Recurse | ForEach-Object { Write-Host "Installing certificate: $($_.FullName)" Import-Certificate -FilePath $_.FullName -CertStoreLocation "Cert:\LocalMachine\Root" }

If the issue persists after trying the script, please verify that you have already:

Uninstalled the existing Visual Studio installation.

Created a new and complete offline layout.

Attempted to install the certificates with administrator rights.

Tried installing Visual Studio from the new layout.

If all these steps have been followed and the installation still fails, the cause is likely a configuration issue specific to the offline VM. If possible, try the installation on a different offline machine to determine if the problem is isolated to that environment.

Estefania infra developer 0

Hello Michael,

Looking at other people's questions about this, I discovered they mention a fourth certificate that isn't downloaded in the layout. The name is "Microsoft Windows Code Signing PCA 2024.crt". I installed and it worked, allowing me to try installing the layout. However, I'm encountering another error. When I open the Visual Studio installer, it still shows the old version and displays an error along with a log file:

User's image

On ''view problems'':

User's image

View Logs:

Something went wrong with the install.

You can troubleshoot the package failures by:

***1. Search for solutions using the search URL below for each package failure***

***2. Modify your selections for the affected workloads or components and then retry the installation***

***3. Remove the product from your machine and then install again***

If the issue has already been reported on the Developer Community, you can find solutions or workarounds there. If the issue has not been reported, we encourage you to create a new issue so that other developers will be able to find solutions or workarounds. You can create a new issue from within the Visual Studio Installer in the upper-right hand corner using the "Provide feedback" button.

================================================================================

Package 'sqllocaldb2019,version=17.0.62207.28050,chip=x64,language=en-US' failed to download from 'https://download.visualstudio.microsoft.com/download/pr/18a24c82-eca2-4cdf-981e-7713ad6ce07c/c11175b84807c159d627495cf5ac53cd707c8ed7422bf946f30688c11434e5f8/SqlLocalDB.msi'.

***Search URL***

    ***https://aka.ms/VSSetupErrorReports?q=PackageId=sqllocaldb2019;PackageAction=DownloadPackage;ReturnCode=0x80072ee7***

***Details***

    ***WebClient download failed: The remote name could not be resolved: 'download.visualstudio.microsoft.com'***

    ***Bits download failed: Timeout reached for job VsBitsDownloadJob - 791106859 whilst in state BG_JOB_STATE_TRANSIENT_ERROR***

    ***WinInet download failed: Function: InternetOpenUrl, HR: -2147012889, Message: Unknown error 12007***

***Impacted workloads***

    ***.NET desktop development (Microsoft.VisualStudio.Workload.ManagedDesktop,version=17.9.34511.75,productarch=x64)***

    ***ASP.NET and web development (Microsoft.VisualStudio.Workload.NetWeb,version=17.9.34606.255,productarch=x64)***

***Impacted components***

    ***ASP.NET and web development prerequisites (Microsoft.VisualStudio.Component.Web,version=17.9.34511.75)***

    ***ASP.NET and web development prerequisites (Microsoft.VisualStudio.ComponentGroup.Web,version=17.9.34511.75)***

    ***Azure WebJobs Tools (Component.Microsoft.VisualStudio.Web.AzureFunctions,version=17.9.34511.75)***

    ***Cloud tools for web development (Microsoft.VisualStudio.ComponentGroup.Web.CloudTools,version=17.9.34511.75)***

    ***Data sources for SQL Server support (Microsoft.VisualStudio.Component.SQL.DataSources,version=17.9.34511.75)***

    ***Development tools for Azure Functions and Azure WebJobs (Microsoft.VisualStudio.ComponentGroup.AzureFunctions,version=17.9.34511.75)***

    ***SQL Server Data Tools (Microsoft.VisualStudio.Component.SQL.SSDT,version=17.9.34511.75)***

    ***SQL Server Express 2019 LocalDB (Microsoft.VisualStudio.Component.SQL.LocalDB.Runtime,version=17.9.34511.75)***

    ***Windows Communication Foundation (Microsoft.VisualStudio.Component.Wcf.Tooling,version=17.9.34511.75)***

    ***Windows Workflow Foundation (Microsoft.VisualStudio.Component.Workflow,version=17.9.34511.75)***

--------------------------------------------------------------------------------

Package 'MsSqlCmdLnUtils,version=17.0.62207.28050,chip=x64,language=en-US' failed to download from 'https://download.visualstudio.microsoft.com/download/pr/938fc4a3-8aa2-42c5-a016-556ea3779f31/e03e45989a926df170592500306cce0c/mssqlcmdlnutils.msi'.

***Search URL***

    ***https://aka.ms/VSSetupErrorReports?q=PackageId=MsSqlCmdLnUtils;PackageAction=DownloadPackage;ReturnCode=0x80072ee7***

***Details***

    ***WebClient download failed: The remote name could not be resolved: 'download.visualstudio.microsoft.com'***

    ***Bits download failed: Timeout reached for job VsBitsDownloadJob - -478021302 whilst in state BG_JOB_STATE_TRANSIENT_ERROR***

    ***WinInet download failed: Function: InternetOpenUrl, HR: -2147012889, Message: Unknown error 12007***

***Impacted workloads***

    ***.NET desktop development (Microsoft.VisualStudio.Workload.ManagedDesktop,version=17.9.34511.75,productarch=x64)***

    ***ASP.NET and web development (Microsoft.VisualStudio.Workload.NetWeb,version=17.9.34606.255,productarch=x64)***

***Impacted components***

    ***ASP.NET and web development prerequisites (Microsoft.VisualStudio.Component.Web,version=17.9.34511.75)***

    ***ASP.NET and web development prerequisites (Microsoft.VisualStudio.ComponentGroup.Web,version=17.9.34511.75)***

    ***Azure WebJobs Tools (Component.Microsoft.VisualStudio.Web.AzureFunctions,version=17.9.34511.75)***

    ***Cloud tools for web development (Microsoft.VisualStudio.ComponentGroup.Web.CloudTools,version=17.9.34511.75)***

    ***Data sources for SQL Server support (Microsoft.VisualStudio.Component.SQL.DataSources,version=17.9.34511.75)***

    ***Development tools for Azure Functions and Azure WebJobs (Microsoft.VisualStudio.ComponentGroup.AzureFunctions,version=17.9.34511.75)***

    ***SQL Server Command Line Utilities (Microsoft.VisualStudio.Component.MSSQL.CMDLnUtils,version=17.9.34511.75)***

    ***SQL Server Data Tools (Microsoft.VisualStudio.Component.SQL.SSDT,version=17.9.34511.75)***

    ***Windows Communication Foundation (Microsoft.VisualStudio.Component.Wcf.Tooling,version=17.9.34511.75)***

    ***Windows Workflow Foundation (Microsoft.VisualStudio.Component.Workflow,version=17.9.34511.75)***

Any idea about this?

Did it install reasonably well? I understand the error is due to a component that can't be updated, but were the others updated?

Thanks!

Michael Le (WICLOUD CORPORATION) 3,935 Reputation points Microsoft External Staff Moderator

2025-11-07T11:13:49.6866667+00:00

No, it is safe to assume the other components weren't updated. You should treat the current installation as incomplete.

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Michael Le (WICLOUD CORPORATION) 3,935 Reputation points Microsoft External Staff Moderator

2025-10-29T10:57:21.4+00:00

Hello,

You could find more details in How to use a minimal offline layout to update an existing installation of Visual Studio.

The command that you ran is for updating Visual Studio Installer. If you are trying to update the Visual Studio application, run this command:

vs_enterprise.exe update --noWeb --quiet --installpath "C:\Program Files\Microsoft Visual Studio\2022\Enterprise"

If the previous command fails, please follow these troubleshooting steps:

1. Verify Offline Layout Integrity

Your offline layout may be corrupted or incomplete. From an elevated command prompt in your layout directory (C:\VSLayout), execute:

vs_enterprise.exe --layout C:\VSLayout --verify

If verification identifies missing or invalid files, repair the layout:

vs_enterprise.exe --layout C:\VSLayout --fix

Transfer the repaired layout back to your offline virtual machine after completion.

2. Install Required Security Certificates

Offline machines cannot automatically download security certificates needed for file validation, causing installation failures. Install these certificates manually:

Navigate to C:\VSLayout\certificates

Right-click each certificate file and select Install Certificate

Install certificates to both "Trusted Root Certification Authorities" and "Intermediate Certification Authorities" stores for the local machine

3. Review Installation Logs

Even silent failures generate log files. To locate them:

Press Windows Key + R, type %temp%, and press Enter

Sort files by date to find logs created during your failed update attempt

Look for files beginning with dd_ (e.g., dd_bootstrapper_[timestamp].log, dd_installer_[timestamp].log)

Examine these logs for error messages or failure indicators. Include any specific error codes or messages in your follow-up for targeted assistance.

I hope this helps.
Estefania infra developer 0 Reputation points

2025-10-29T13:14:08.3333333+00:00

Thank you for the information!

I did every step mentioned, but the same issue occurs. This is the log I can see:

[10/29/2025, 14:0:43] === Logging started: 2025/10/29 14:00:43 === [10/29/2025, 14:0:43] Executable: C:\Users\Administrator\Downloads\VSLayout\vs_Enterprise.exe v17.14.36623.8 [10/29/2025, 14:0:43] --- logging level: standard --- [10/29/2025, 14:0:43] Directory 'C:\Users\ADMINI~1\AppData\Local\Temp\f16ea6300cc0f3e3f496' has been selected for file extraction [10/29/2025, 14:0:43] Extracting files to: C:\Users\ADMINI~1\AppData\Local\Temp\f16ea6300cc0f3e3f496\ [10/29/2025, 14:0:44] Extraction took 641 milliseconds [10/29/2025, 14:0:44] Executing extracted package: 'vs_bootstrapper_d15\vs_setup_bootstrapper.exe ' with commandline ' --update --installPath "C:\Program Files\Microsoft Visual Studio\2022\Enterprise" --noWeb --env "_SFX_CAB_EXE_PACKAGE:C:\Users\Administrator\Downloads\VSLayout\vs_Enterprise.exe _SFX_CAB_EXE_ORIGINALWORKINGDIR:C:\Users\Administrator\Downloads\VSLayout"' [10/29/2025, 14:1:30] The entire Box execution exiting with result code: 0x0 [10/29/2025, 14:1:30] Launched extracted application exiting with result code: 0x138b [10/29/2025, 14:1:30] === Logging stopped: 2025/10/29 14:01:30 ===

Could you share some ideas?

Thank you!
Michael Le (WICLOUD CORPORATION) 3,935 Reputation points Microsoft External Staff Moderator

2025-10-30T03:45:25.82+00:00

The exit code 0x138b indicates potential file access or missing component issues. Your existing offline layout may be corrupted or incompatible with the update path from version 17.9.

Avoid using minimal layouts as they may lack components required for updating existing installations. Instead, I recommend creating a complete offline layout with the latest Visual Studio version.

On a machine with internet access and no restrictions:

Download the latest Visual Studio 2022 Enterprise bootstrapper from the release history page

Create a comprehensive layout with all components:
vs_enterprise.exe --layout C:\VSLayout_New --add Microsoft.VisualStudio.Workload.ManagedDesktop --includeRecommended --includeOptional --lang en-US
Note: You could use the response.json file from your previous layout to ensure all required components are included.

Transfer the complete VSLayout_New folder to your offline VM

Use the new layout's vs_enterprise.exe to perform the update

If the update continues to fail, perform a clean installation using the new layout alongside your existing version. After confirming functionality, uninstall the previous installation.
Michael Le (WICLOUD CORPORATION) 3,935 Reputation points Microsoft External Staff Moderator

2025-10-31T11:04:48.05+00:00

Thank you for your response, @Estefania infra developer . I believe that the previous answer in the comment is still applicable to your situation. The certificates required will be available in the certificates folder of your newly created offline layout.
Estefania infra developer 0 Reputation points

2025-10-31T11:33:51.6766667+00:00

Yes ! but here is the problem: I can't do it. There's the problem... I try to install them, I get the message that they have been installed successfully, but when I go to check the certificate store, they don't appear. Any idea?
Michael Le (WICLOUD CORPORATION) 3,935 Reputation points Microsoft External Staff Moderator

2025-11-03T04:01:29.9066667+00:00

Make sure you don’t just double-click the certificate files. Right-click each one and select “Install Certificate.” You need to install them for the local machine, not just your user account.

If any issues arise, please provide me with the latest log so I can help with troubleshooting.

Additionally, you can contact Visual Studio’s live chat support when you have time. If you decide to do so, please share the URL to this thread so they have the full context.
Michael Le (WICLOUD CORPORATION) 3,935 Reputation points Microsoft External Staff Moderator

2025-11-05T10:08:26+00:00

Thank you for providing the log file. The installation is still failing because the required security certificates cannot be installed.

You can try resolving this by using a PowerShell script to install all certificates automatically.

Open PowerShell as an Administrator.

Navigate to the certificates folder inside your layout directory:
cd C:\VSLayout\certificates

Run the command below to install all certificate files from the folder:
Get-ChildItem -Path . -Include *.cer,*.crt -Recurse | ForEach-Object { Write-Host "Installing certificate: $($_.FullName)" Import-Certificate -FilePath $_.FullName -CertStoreLocation "Cert:\LocalMachine\Root" }

If the issue persists after trying the script, please verify that you have already:

Uninstalled the existing Visual Studio installation.

Created a new and complete offline layout.

Attempted to install the certificates with administrator rights.

Tried installing Visual Studio from the new layout.

If all these steps have been followed and the installation still fails, the cause is likely a configuration issue specific to the offline VM. If possible, try the installation on a different offline machine to determine if the problem is isolated to that environment.
Michael Le (WICLOUD CORPORATION) 3,935 Reputation points Microsoft External Staff Moderator

2025-11-07T11:13:49.6866667+00:00

No, it is safe to assume the other components weren't updated. You should treat the current installation as incomplete.

Answer 1

Hello Estefania,

Thank you for the detailed updates and log files. Based on the information you've provided, we now have a clear picture of the problem.

You were correct to install the missing Microsoft Code Signing PCA 2024 certificate, since Windows 10 is no longer supported.

The logs confirm the problem: your minimal layout is missing required components, and the installer fails because the offline machine cannot download them.

Trying to fix the current installation will not work. The best course of action is to create a new, complete offline layout.

1. Create a Complete Offline Layout

On a machine with an internet connection, download the latest Visual Studio Enterprise bootstrapper. Then, open a command prompt to create a new layout. Be sure to include all the workloads you require, such as .NET desktop development, ASP.NET and web development, and Data storage and processing.

An example command would be:

vs_enterprise.exe --layout C:\VSLayout_Complete --add Microsoft.VisualStudio.Workload.ManagedDesktop --add Microsoft.VisualStudio.Workload.NetWeb --add Microsoft.VisualStudio.Workload.Data --lang en-US --includeRecommended --includeOptional

Note: Using --includeRecommended and --includeOptional helps ensure all dependencies are downloaded, preventing future errors.

2. Verify the Layout

After the download is complete, run the --verify command to ensure the layout is not missing any files.

vs_enterprise.exe --layout C:\VSLayout_Complete --verify

3. Prepare the Offline Machine

First, completely uninstall the existing Visual Studio 2022 instance from your offline virtual machine. Then, copy the entire new C:\VSLayout_Complete folder to it.

4. Install from the New Layout

Finally, open a command prompt as an administrator on the offline machine and run the setup from the new layout folder using the --noWeb flag.

vs_enterprise.exe --installPath "C:\Program Files\Microsoft Visual Studio\2022\Enterprise" --noWeb

If you encounter any further issues, please provide the new set of installation logs.

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