Hello TedRingener,
Use the service connection tool when your service connection point is in offline mode. You can also use it when your Configuration Manager site system servers aren't connected to the internet. The tool can help you keep your site up to date with the latest updates to Configuration Manager.
When you run the tool, it connects to the Configuration Manager cloud service, uploads usage information for your hierarchy, and downloads updates. Uploading usage data is necessary to enable the cloud service to provide the correct updates for your environment.
The service connection tool is in the Configuration Manager installation media at the following path: SMSSETUP\TOOLS\ServiceConnectionTool\ServiceConnectionTool.exe.
If the problem persists do follow the below link for a better understanding and execution of the issue.
https://learn.microsoft.com/en-us/mem/configmgr/core/servers/manage/use-the-service-connection-tool
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Hope this answers all your queries, if not please do repost back.
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