OneDrive has deleted all my Files

Question

When logging onto my computer this morning, I became aware that overnight all my files stored to OneDrive through file explorer had been deleted. I have tried restoring OneDrive to yesterday and uploading all the recycle bin files but I am still missing well over 90% of my files.

The files deleted are extremely important work related files over the past 5 years.

Answer 1

Hello @Carson Storey,  

Thank you for reaching out to the Q&A forum! 

To support you better, please provide me more detail: 

1.Have you checked the OneDrive Recycle Bin? 

2.If you're using a work or school account (OneDrive for Business), have you checked the Second-stage Recycle Bin? 

This is a hidden layer where files go after being removed from the regular Recycle Bin.  

Note: You need to open OneDrive on the Web.

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If you've already checked both and still can't find your files, I believe you should receive urgent support from our higher-level technical team; I understand how important these files are to you. 

If you're using a work or school account, I highly recommend you raise a support ticket. Our higher-level technical team can assist you more deeply.  

To create a Support ticket, the admin can go to: Microsoft 365 admin center        

• Please follow this article: Get support - Microsoft 365 admin | Microsoft Learn.        
• On right bottom corner click on "Help & support"           

When the ticket is opened, a support engineer can start a remote session to investigate the issue, review the back-end settings, and optionally run a sync tool to resolve the issue.    

Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support  

Once again, thank you again for raising this issue; it’s helped broaden my understanding. I hope you understand that I want to help as much as I can within the scope of this forum.      

I truly hope you’ll be assisted soon by our dedicated technical team.   

Note: If this is a personal account, please reply so I can guide you to the appropriate support team.    

Looking forward to hearing from you! 

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Answer 2

Hello @Carson Storey,  

I hope you understand that the steps I provided are specifically intended to help you get in touch with a real person, not to chat with a virtual agent. 

• After click “Help& Support”, you select “Contact Support” instead of “Self Help”. 
• There, you’ll be given two options: Phone and Email. You can choose one of these and follow the steps to create a support ticket.  

Looking forward to hearing from you!