keeping getting error 0x80048823, cannot log into microsoft store

Question

i have reset the cache, i have reset and repaired the app, my date and time is fine, i have changed my password multiple times, i did wsreset.exe in cmd prompt but i still cannot log into microsoft store. it has been telling me 'something went wrong 0x80048823 send feedback' for weeks now.

i get this same message with ondrive and xbox app

Answer 1

The error code 0x80048823 typically indicates an issue with your Microsoft account or the authentication process. Here are some steps you can try to resolve this issue:

1. Check Microsoft Account Status: Ensure that your Microsoft account is active and not locked. You can do this by signing in to the Microsoft account website.
2. Clear Cached Credentials: Sometimes, cached credentials can cause issues. You can clear them by following these steps:
   • Open the Control Panel and navigate to User Accounts > Credential Manager.
   • Remove any stored credentials related to Microsoft Store, OneDrive, or Xbox.
3. Reinstall Microsoft Store: If the issue persists, consider reinstalling the Microsoft Store. You can do this using PowerShell:
   • Open PowerShell as an administrator.
   • Run the command: Get-AppxPackage Microsoft.WindowsStore | Remove-AppxPackage
   • Then reinstall it by running: start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
4. Check for Windows Updates: Make sure your Windows is up to date as updates can fix bugs related to Microsoft Store and other apps.
5. Run Windows Store Apps Troubleshooter: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters and run the troubleshooter for Windows Store Apps.

If you continue to experience issues after trying these steps, consider reaching out to Microsoft Support for further assistance.

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References:

• Error 0x8004de85 or 0x8004de8a when signing in to OneDrive
• Error 0x8004dec5 when signing in to OneDrive

Answer 2

Hi,

Since you are getting it with 3 apps, let us do a repair upgrade.

Please try a repair install as the next step. It keeps everything, including apps and files, and reinstalls Windows.

Repair Install Windows 11 using an ISO file

https://www.yourwindowsguide.com/2021/08/repair-install-windows-11-using-an-iso-file.html

1. Download Windows 11 ISO file from the following link:

https://www.microsoft.com/software-download/Windows11

2. Under Download ISO file, select Windows 11.
3. Click Download and choose the Language in which Windows is installed.
4. Click 64-bit Download to start the download.
5. When downloaded, open the ISO file, and run Setup.exe to start the upgrade.

I look forward to your response and am eager to collaborate until we find a solution.