Change name in suspended ads account

Question

My ads account was suspended because as an Individual I used my business name when I signed up. I can not request a review because I can't pass identification, with my business and personal names being different. How do I change my name from the business name to my personal name with a suspended account?

Answer 1

Hi Jeff,

Thank you for using our Microsoft Advertising Learn Q&A Platform! 

Thanks for reaching out and sharing your situation. I understand how frustrating it can be to have your ads account suspended, especially due to a mismatch between your personal and business information.

I'd be happy to take a closer look and assist you with this. Since we’re unable to share account-specific details publicly in the forum, I’ll be sending you a private message shortly so we can continue the conversation there. Once we connect privately, I’ll do my best to understand the full scope of the issue and work with you toward getting your account reinstated.

Looking forward to helping you resolve this.

Best regards,

Arsen D. | Microsoft Advertising Support Specialist | 800-518-5689