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Hi
I have my Office 365 account on auto billing. I didn't realise I was now being charged w/e 27/10/25 , £84.99 per annum, because you include co-pilot. I don't need this. How can I change my subscription to 'classic' today and get a refund for the difference (£84.99 - £59.99 = £25)
I have looked in 'Billing' and it appears I can only do it from next year (27/10/26 !!). But i believe I can do this within 14 days of 27/10/25. I am confused, please help
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Hi! To perform the downgrade, if you currently meet the requirements, please follow the instructions at the next link:
Hi, I have already tried this route but it will only let me change my subscription form next years renewal (27/10/26). I did not know Microsoft were adding Copilot to my current subscription and added £25 to the fee , without direct notification to me. I am seeing I can downgrade within 14 days and receive refund but I have no clue how to do this. It doesn't explain on the link you sent
The link specifies this: "Your existing subscription might not change immediately, but it will automatically switch to the new plan at renewal. You will not be charged for the new plan until it renews."
Office subscribers received an email about price changes, this prices changed around march:
Is there no way I can change it now within 14 days and get a refund ? I was in hospital in March and in/out for a few weeks at that time, I obviosly missed the communication. I was having treatment for a serious illness and so missed the email. Can Microsoft do anything for me please ? (I have been on very low income due to my illness)
The “14-day” is for a refund after you complete the cancellation. If you do take a refund, you’ll need to re-purchase the subscription, and that will be at the current price (you can’t keep the old price when you buy again). As this is a Microsoft Community forum, I can only share official guidance; any account-specific billing needs to be addressed with Microsoft Support agents.
OK I see......How do I contact a support agent ?
OK I see, how do I contact a support agent ?