Subcription refund

Question

I have a family subscription which have not been used for years now but l kerp paying every year now it has been cancel l want refund for this year.

Answer 1

If you used the process on this link to cancel that subscription, then if applicable, you should automatically get a pro-rata refund:

https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

They provide more information on refunds on this link:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If you are still unable to resolve the problem, this forum is just a user to user forum, no-one here has any account access, it would be best to contact their support, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option