How to update payment information

Question

Hello,

I’ve noticed that charges for the below service have been applied to my credit card. I would like to update the payment method associated with this account.

Please note that my daughter was the one who originally signed up for the service, and I kindly request your support in updating the account information accordingly.

I would appreciate it if this could be addressed as soon as possible.

Thank you for your assistance.

Answer 1

Hi @Natalia Arce, 

Welcome to Microsoft Q&A forum. 

I understand you are seeing charges for a service and would like to update the payment method, and I see that your daughter is the one who created the account.  To help you with this, could you please share a bit more information, as our procedures depend on the specific service and account details. 

For security and privacy, all changes to billing and payment information must be made by the owner of the account (in this case, your daughter) after they have successfully signed in. As moderators, we cannot access or change payment details on a user's behalf. 

To provide the correct guidance for your daughter, could you please help me with the following? 

1. Could you help me identify the service this charge is for? For example, is it an Xbox subscription, a personal Microsoft 365 plan, or a business subscription like Microsoft 365 Business Standard? 
   • For some reason, I still haven't seen the names of the services. Could you provide them to me again? 
2. If you are unsure, what is the exact description of the charge that you see on your credit card statement? (This often helps identify the service name.) 
3. Does your daughter know which email address (her Microsoft Account) she used when she signed up for this service? 

Once we identify the service, I can provide the specific steps and links your daughter will need to use to sign in and manage her payment options. 

Looking forward to your response.