I want to recover my Mojang account to get playing Minecraft again

Question

As I could NOT find any related choice for TAG and child tag I choose this way to report my problem

Some years ago my dad payed for Micecraft for me by paying to MOJANG with his VISA card.

Recently I lost access to my Minecraft account: ParallelList225

I am now desperately trying to get my access restored. The payment details are attached.

Please help me as I have put soo much effort in my Minecraft work.

If more information is needed, please let me know. I am desparate!

Answer 1

Hello, good day and thanks for your question. Sorry to know about this. Please take note that a compromised account is a complex scenario and once the email and phone number has been changed to a different one then it is deemed unrecoverable and for this you can go over to try the account recovery form and you can check out the links below for reference.

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

https://support.microsoft.com/en-us/account-billing/your-microsoft-account-recovery-request-wasn-t-granted-dc56c3e3-dff0-4ed5-8edb-60290eea6b53