cannot log in to ******@outlook.com nothing works

Question

cannot log in to a [Moderator note: personal info removed]

 @outlook.com nothing works

Answer 1

Dear Anderson Frederick - Hartford-Remote-HSB,  

Thank you for reaching out to the Microsoft Q&A Community. I understand that you are having trouble signing in to your Outlook.com account using New Outlook for Windows. I am happy to assist you. Please follow these steps to fix the issue   

1. Confirm Internet Connectivity  

• Ensure your device is connected to a stable internet connection.  
• Try opening a few websites to verify connectivity.  
• If you're using Wi-Fi, consider restarting your router or switching to a wired connection.  

2. Sign in via Web to Verify Account Status  

• Open a browser and go to the Microsoft Account portal 
• Try signing in with your Outlook.com email and password.  
• If you can sign in here, your account is active and the issue is likely with the Outlook app.  

3. Use Microsoft’s Sign-in Troubleshooter  

• If you cannot sign in, use Microsoft’s official troubleshooting tool via : I can't sign in to my Microsoft account  

4. Reset Your Password (if needed)  

If you suspect your password is incorrect or your account has been compromised:  

• Visit: Reset your Microsoft account password  
• Enter your email address and follow the prompts to verify your identity.  
• Choose a strong new password and try signing in again.  

5. Recover Your Account (if locked or inaccessible)  

• If you can’t reset your password or your account is locked:  
  • Use the recovery form: Recover your Microsoft account  
  • Provide as much information as possible to verify your identity.  

6. Repair Your Outlook Profile  

If your account works on the web but not in the Outlook app:  

• Open Outlook.  
• Go to File > Account Settings > Account Settings.  
• Select your Outlook.com account and click Repair.  
• Follow the prompts to let Outlook fix the profile. Repair your Outlook email profile  

7. Remove and Re-add Your Outlook.com Account  

If repairing doesn’t work:  

• In Outlook, go to File > Account Settings > Account Settings.  
• Select your Outlook.com account and click Remove.  
• Restart Outlook.  
• Go to File > Add Account, enter your Outlook.com email, and follow the setup wizard.  

8. Check for Known Outlook.com Sign-in Issues  

• Please check : Microsoft Service Health Status   

9. Update Outlook to the Latest Version  

Outdated versions of Outlook may have compatibility issues.  

To update:  

• Open Outlook.  
• Go to File > Office Account > Update Options > Update Now.  
• Ensure you are using the latest version. Update history for Microsoft 365 Apps  

10. Use Outlook Web Access as a Temporary Workaround  

• If the desktop app still fails, access your email via the web: Outlook Web Access  

This ensures you can continue sending and receiving emails while troubleshooting the app.  

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