Hello! You need to reinstall the system. You must have changed system folder permissions that cannot be altered. Follow the steps below to perform a clean installation without losing your data.
Create Installation Media
- To create an Installation Media, you will need the following items:
- A Flash Drive ("Pen Drive") of 8GB or more.
- Another computer with internet access.
ATTENTION: Back up the files on your Flash Drive to a safe location, as the Flash Drive will be formatted.
- Download the Media Creation Tools from the link below.
https://www.microsoft.com/en-us/software-download/windows11?msockid=3590798658a5614e31406dbf59bb60ff
- Open Media Creation Tools > In the Permission Window, select "Yes".
- Accept the Terms > In the next window, check the option "Create installation media (USB Flash Drive, DVD, or ISO file) for another PC" > Continue.
- Under "Choose how the media will be used", select the "USB Flash Drive" option > Select the Flash Drive > Next.
- Wait for the Installation Media to be made.
Entering Recovery Mode (WinRE)
- Connect the Installation Media to the PC that is not working properly.
- Access your PC's BIOS and check if the boot order is correct.
- When turning on the PC, press the F2 key repeatedly until you access the BIOS. Also try the DELETE/DEL, F10, F8, ESC or F4 keys.
- Enter advanced mode (F7 key) > Go to the Boot > Boot Order option > Place the "UEFI: <Make and Model of Installation Media>" option first.
- If you have doubts about which device you should put in First Place (#1), take pictures of the Boot tab and attach them to this topic.
- Save and exit (F10 key) > Yes.
- When you get to the Language and Keyboard Layout Selection screen, click Next > Install Now > If you do not have your Windows Key at the moment, click "I do not have a Product Key".
- If the Operating System selection options appear, choose the edition that came with your Windows originally > Next.
- Home user is usually Windows Home or Windows Home Single Language.
- If you are in doubt, select Home. If your Windows is Windows Pro, you can upgrade using your Activation Key.
- Accept the Terms > Next > Choose the option "Custom: Install Windows only (advanced)".
ATTENTION: In the next step, do not click DELETE and FORMAT on the partitions to avoid losing your data.
- In the Type column, see which Drive has the System Type > Select the Drive with the largest amount of storage (usually the System Partition), or with the Name Local Disk C > Wait for Windows to install.
- You will be informed that there is installation on the partition, ignore it and confirm.
- Take a picture and attach it to the topic if you don't know.
- When you get to the User Configuration screen, personalize your Windows, enter your Microsoft Account and proceed to finish the installation.
- When Windows starts, open File Explorer (WINDOWS + E) > This PC > Local Disk C > Windows.old > Users > Name of your old user account -> Open all folders and copy your personal files.
Update Windows and Drivers
When Windows starts, install the drivers and updates through Windows Update. Do not use third-party programs, as this may damage your PC. Use only Windows Update or the Manufacturer's Website.
- Open System Settings > Click on ''Update & Security'' > ''Windows Update'' > ''Check for updates''.
- Download all available updates. Click on ''Show optional updates'' marked in blue > Select all drivers and updates > Click on ''Download and Install''.
- When everything is finished, restart your computer > See if the problem will appear while performing the above steps.