The problem of the screensaver suddenly appearing and the system crashing -MSI vector 16 HX A14V laptop

Question

Every now and then, I encounter this sudden shutdown screen on my gaming laptop, even though the laptop is still new and I've only had it for 9 months.

Answer 1

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so I can take a look for you.