Double charge for Office 365.

Question

I have been billed for microsoft Office 365 on 9 September 2025 as it said my subscription is about to expire and I paid R1999 for it. Now at end October I was charged for premium, which is what I had already. I do not know why they asked me to purchase it in the firstplace if I had it already. The renewal of my premium version was R1179.00.

Please can somone assist me urgently.

Thank you Jacobus

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.