how to fix blue screens windows 11

Question

i keep getting blue screens after updating to windows 11 on my laptop it happens multiple times a day, i get error codes like amdppm.sys kernel error etc, please i need help fixing this as i cant do any work done

Answer 1

To address blue screen errors in Windows 11, particularly those related to the amdppm.sys kernel error, you can follow these troubleshooting steps:

1. Update Drivers: Ensure that all your device drivers, especially the graphics and chipset drivers, are up to date. You can do this through the Device Manager or by visiting the manufacturer's website.
2. Check for Windows Updates: Make sure your Windows 11 installation is fully updated. Sometimes, Microsoft releases patches that resolve compatibility issues.
3. Run the Windows Memory Diagnostic Tool: This tool can help identify memory-related issues that may be causing blue screens. You can access it by searching for "Windows Memory Diagnostic" in the Start menu.
4. Check Disk for Errors: Use the chkdsk command to check for and repair disk errors. You can run this command in the Command Prompt with administrative privileges by typing chkdsk /f /r.
5. Uninstall Recent Updates: If the blue screens started occurring after a specific update, consider uninstalling that update to see if it resolves the issue. You can do this through the Settings app under "Update & Security".
6. System Restore: If the problem persists, you might want to perform a system restore to revert your system to a previous state before the issues began.
7. Contact Support: If none of the above solutions work, consider reaching out to Microsoft support or your laptop manufacturer for further assistance.

These steps should help you troubleshoot and potentially resolve the blue screen errors you are experiencing on your Windows 11 laptop.

---

References:

• Resolved issues in Windows 11, version 21H2
• Resolved issues in Windows 11, version 24H2

Answer 2

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so I can take a look for you.

Answer 3

Please set all settings on that dialog to these settings, then wait for your system to crash a couple of times and it should produce minidump files that you can upload for analysis.

Answer 4

Yes, download and install the Nvidia and AMD graphics drivers they provide in that section