cannot login to azure portal

Question

Hey all,

I cannot login to portal.azure.com anymore, my account is requesting me to approve an authenticator popup which never arrives. The only alternative is to enter a code, but entering the code from my hotmail.com profile does not work anymore.

I am pretty sure that this has worked in the past, but it has been a while since I last tried.

I do have access to the portal via the azure app for android though, where I can see my subscriptions and all.

Is there a way to fix this so that I can login via the browser? I have also tried with incognito mode, no luck.

Answer 1

Hi @Achilleas Portarinos ,

Thank you for reaching out on Microsoft Q&A forum.

It looks like the issue is related to your MFA setup for Microsoft Entra ID. If the Authenticator push notification isn’t arriving and the code option fails, it usually means the registered authentication method needs to be verified or reset.

Since you still have access via the Azure mobile app, you can try these steps:

• Go to https://mysignins.microsoft.com/security-info and check your authentication methods.
• Remove and re-add the Microsoft Authenticator app.
• If you don’t see alternative sign-in options, you may need your tenant admin to reset MFA for your account.

Let me know if you’d like detailed steps for resetting MFA.

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Best Regards,

Thanmayi