How long does a suspended recovery form last and how do how can tell if it was sent properly?

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How long does a suspended recovery form last and how do how can tell if it was sent properly?

steven martinez 0

i found out my account was suspended and i did a form on the 29th of October i answered all of the question that was shown and replied back to it. Been four days and i havent gotten a updated or anything. I dont know if there's so many forms or i did it wrong
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Answer 1

Kal-D 3,275 Microsoft External Staff Moderator

Dear steven martinez,

Thank you for posting on the Microsoft Q&A forum.

Based on the information in your message, here’s a clear breakdown of what to expect and what you can do.

Typical Recovery Time: Most suspended account forms are reviewed within 24 to 72 hours. A 4-day wait, including a weekend, is not unusual due to high volume.

How to Verify it Was Sent: You should have received an immediate, automated email confirmation to your account's alternate email. If you did not get this, the form may not have submitted correctly.

Recommended Action:

Check your Spam/Junk folder thoroughly for any messages from Microsoft.
If you find no confirmation or response, your best course of action is to carefully resubmit the form to ensure it's in the queue. Use the official Reinstatement Form

The delay is likely a backlog, not an error on your part. Resubmitting is the standard procedure to confirm your request is active, but don't submit too much at the same time, as this will clog the queue, making it longer.

I hope this answer provide some immediate relief and guidance.

steven martinez 0 Reputation points

2025-11-02T23:30:29.2+00:00

i did get a email stating what to do and what questions to answer and at the bottom it states "Please reply to this email, with the requested information. Once I am notified, I will review the information in order to validate account ownership. I will provide an update you once this has been completed. Please feel free to reply to this message if you have additional questions about your issue." is that the automation email or something else?
Kal-D 3,275 Reputation points Microsoft External Staff Moderator

2025-11-03T22:47:18.5233333+00:00
Hi steven martinez,

Thank you for that clarification. That is a critical detail.

That is NOT the automated email. That is your direct ticket with a live support agent.

The instruction "Please reply to this email..." means a specific person, not an automated system, is waiting for your response to review your case.

Here is what you must do now:

Find that email immediately. Search your inbox for the sender "Microsoft" or "Outlook Support."

Reply directly to that email with the answers to the security questions they asked for. This is the only way the agent will be notified and proceed.

Do not submit a new form. This could create a duplicate ticket and cause further delays.

Your case is already in progress. The 4-day delay likely occurred because the system was waiting for your reply to that specific email. Reply to it now to get the process moving.
steven martinez 0 Reputation points

2025-11-04T00:36:25.1966667+00:00

thank you for taking your time replying back i did get a email today in the morning they sent me what to do and there was a option were im able to use an existing account that i have access too which was pretty much my old email before it was hacked. to not get confused for example the number in the email was 76 but they pretty much changed the whole thing so i was able to make a new account i was wondering if thats fine or not
Kal-D 3,275 Reputation points Microsoft External Staff Moderator

2025-11-04T15:18:13.31+00:00
Hi steven martinez,

That is excellent news. Getting that email is the key step forward.

To answer your question directly: Yes, using an existing, secure email account that you have access to (like your old one) is perfectly fine and often the recommended path.

Here’s why that is a good thing and what it means:

Proves Ownership: By using a previously associated email, you are providing a strong piece of evidence that you are the legitimate owner of the suspended account.

Secure Communication: It ensures all communication from the support agent is sent to an email that you know is safe and under your control, especially since you mentioned your current one was hacked.

Your Next Step is Critical:

Follow the exact instructions in the email you received this morning.

If they gave you an option to use your old, secure email, you should select that option.

This will likely be the email address they use to send you their final decision and the recovery instructions for your suspended account.

You are on the right track. By using the secure email you control, you are making it much easier for the support agent to verify your identity and return your account to you.
Kal-D 3,275 Reputation points Microsoft External Staff Moderator

2025-11-06T20:44:21.34+00:00

Hi steven martinez,

It has been a while, and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.
steven martinez 0 Reputation points

2025-11-06T22:23:20.6+00:00

thank you for your concern i haven't gotten an email yet its been three days just waiting patiently i hope i send the info right and again thank you for replying back i am grateful.
Kal-D 3,275 Reputation points Microsoft External Staff Moderator

2025-11-11T15:38:29.6966667+00:00

Hi steven martinez,

Sorry for the late response. Have you received any mail yet?

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How long does a suspended recovery form last and how do how can tell if it was sent properly?

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