URGENT: Outlook account locked, can’t access support — need escalation

Question

Hi i have a windows account i can send email when requested it has been saying I'm locked out of account as for some reason my authenticator doped off. i have reset password mutlpel times with code to recovery email and i get email saying it has been reset i go to log in to link authenticator back and no matter wher ei try to og in it says too many apptmept failed and i cnat log in. pl;eas ehelp i need acess. i can prove im owner and have acess to recovery info.

1. Your account is locked
2. You’ve tried the Sign-in Helper and recovery form
3. You can’t log in to get help
4. Include your alternate contact info (email or phone)
5. Ask for a Microsoft agent to escalate your case

Answer 1

Hey there! Nice to meet you!

The error message "too many attempts" indicates that there have been excessive password resets or multiple failed sign-in attempts on your account. The system temporarily blocks the account as a security measure due to the unusual login behavior.

Please perform the following workarounds:

1. Clear the cache and cookies of your browser.
2. Restart your device and router, then try signing in again.
3. Change browsers. (Google Chrome, Microsoft Edge, Safari, etc.)
4. Use InPrivate window or Incognito to reset your password.
5. Disconnect from the VPN or Proxy server. Open Settings and click/tap on the Network & Internet icon. Click/tap on VPN on the left side, click/tap on the connected VPN (ex: "MPN") on the right side you want to disconnect, and click/tap on the Disconnect button. When finished, you can close Settings.
6. Use different devices and network services.

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl