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I can't access to my outlook due to the Authenticator

administration IT 0 Reputation points
2025-11-03T09:56:14.5566667+00:00

we can't access to our outlook due to the Authenticator, could you please hlep me out ASAP, I can be contact by the phone removed PII, thanks

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. John Jefferson Doyon 42,630 Reputation points Independent Advisor
    2025-11-03T11:28:37.5+00:00

    Hi, I'm John! I will help you with this.

    Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with the account or login-related issues.

    Can you confirm if this is for a work or school account, or a personal Microsoft account?

    If this a work or school accounts, are there any other admins in your organization who could reset your multi-factor authentication settings for you?

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