Unable to pay Annual MS365 Subscription Despite repeated attempts

Question

Unable to pay Annual MS365 Subscription Despite repeated attempts using Debit Card.
Also Unabel to replace Paypal Payment Mode with Debit Card.
Not Allowed to remove Paypal Payment Mode inspite of me updating and validating my Debit Card

Answer 1

Hi Palaniappan,

Thank you for posting, I am here to help you today. Are you getting any error message when you tried to update your Debit information from your Microsoft Account?.

To fix this try this steps:

Try to use a private browsing.

Clear cookies / cache data on your browsers.

for more details you can check this article:

https://support.microsoft.com/en-us/account-billing/troubleshoot-payment-option-issues-135ed6ea-dd2b-47b7-cbcf-24f9f39da738

looking forward to helping you out.  If you need more help please let me know. If the answer is helpful, please click "Accept Answer".

Best regards,

Jansher