I chose business instead of personal when i initally set up acct how do i fix

Question

I selected work when I initially started the acct and should have chosen personal. How do I fix the issue? I need to keep the same email address.

Answer 1

Hi,

Thanks for sharing the details of what happened. It sounds like you accidentally selected “Business” instead of “Personal” when setting up your Microsoft account, but you’d like to keep using the same email address. That’s totally understandable, and there’s a way to sort it out depending on how your account is currently set up.

The first thing to do is check what kind of account you’re actually using. Microsoft treats personal and work/school accounts as two separate systems, even if they share the same email. You can find out by signing in at account.microsoft.com. If you land on your account dashboard, it’s a personal account. If you’re redirected to myaccount.microsoft.com, then it’s a work or school account managed by an organization.

If you’ve realized you don’t need the business setup and just want to simplify things, you can cancel any Microsoft 365 Business subscriptions by signing in at admin.microsoft.com. Under Billing > Your products, you’ll be able to cancel anything active. Once that’s done, the business account will eventually deactivate, and you’ll be free to use the same email for a personal account if you haven’t already set one up.

For more details, Microsoft has a helpful guide on how to close your account here: How to close your Microsoft account.- https://support.microsoft.com/en-us/account-billing/how-to-close-your-microsoft-account-c1b2d13f-4de6-6e1b-4a31-d9d668849979

If anything’s unclear or you need help walking through the steps, feel free to reach out.

All the best,

Edward