how can i open my word document

Question

my microsoft office 2013 is not responding and when i try to open a document it closes immediatly i need help

Answer 1

Hi BIIRA JESCA,

Thank you for reaching out to Microsoft Q&A Forum. I'm sorry to hear you're experiencing issues with Microsoft Office 2013 not responding and closing immediately when attempting to open a document.

Although I am unable to access your device directly, here are a few suggestions that may help resolve the issue:

1. Start Office in Safe Mode Try launching Word or Excel in Safe Mode by holding down the Ctrl key while opening the application. This disables add-ins that might be causing the crash.
2. Repair Office Installation
   • Go to Control Panel > Programs > Programs and Features
   • Find Microsoft Office 2013, right-click, and select Change
   • Choose Repair and follow the prompts
3. Check for Windows Updates Ensure your system is fully updated. Sometimes compatibility issues can be resolved with the latest Windows updates.
4. Disable Add-ins If you can open Office in Safe Mode, go to File > Options > Add-ins, and disable any non-essential add-ins.
5. Try Opening a Different Document If the issue is document-specific, try opening a different file to see if the problem persists.

Looking forward to hearing your updates.

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