GSOD 0xEF_services.exe_BUGCHECK_CRITICAL_PROCESS_6efe2080_nt!PspCatchCriticalBreak

Question

Hello,

I turned on XMP after years of not realising my ram was not running at the speeds they should be running at and it seems that from that moment on i've been having GSOD. Either this is a coincidence or it's the reason for those crashes and something else is failing. I only have a limited knowledge of windbg so thats why i have come here.

actions i have done.- dism /Online /Cleanup-Image /RestoreHealt- sfc /scannow- used "driverscloud.com"

• update AMD chipset software drivers (wich were out of date) :
  • PCI | 1.0.0.90
  • SMBus | 5.12.0.44
  • PSP | 5.39.0.0
  • GPIO | 2.2.0.134
  • Ryzen-energyplan | 8.0.0.13

These were actions i found while looking up for a solution using the windbg file errors as a guide to possible solutions.
i tried uploading the ".dmp" files (2 most recent GSOD) as a zip but it does not let me do this on the forum so feel free to ask for them.
Ty in advance
Victor

Answer 1

Setting an XMP profile on the RAM in BIOS is one of the most regular causes of system crashes in Windows.

Please upload any minidump files you have, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so I can take a look for you.