i can not send my email

Question

i can not send email for my friends, there are no attachment, not over 25mb, not full of memory. I have tried to clear cache, sign out then sign back in, delete my credentials but nothing work. Please help me out!

Answer 1

Hello masterchefneedahelp,

Thanks for reaching out to the community. It can be annoying when your email refuses to send, even when everything seems correct. Given that you've already cleared the cache, logged out and back in, and removed your credentials, here are a few things that might be causing the issue:

• Network or ISP problems: Try sending from a different network or using mobile data.
• SMTP or outgoing server settings: If you're using an email program such as Outlook, double-check that the outgoing mail server settings match what your provider says they should be.
• Account security blocks: Sometimes, email providers block sending if they see unusual activity. Log in through the web and see if there are any security alerts.
• Browser or extension conflicts: Try sending in a private or incognito window, or use a totally different browser.
• Email service outage: See if your provider has a status page to see if there's a temporary problem.

Have you tried logging in the Outlook web app?

What error message do you get when sending the emails?