Lost the token on Microsoft Authenticator - locked out of my account

Question

I am unable to login to the Office Admin portal since I have lost the Microsoft Authenticator Token on my phone. The authenticator app cannot get the access request for validating me. The other way sends an email to my account which I don't have access to. I am stuck in a infinite loop. How do i get out

Answer 1

Hi Manish Sinha, I can imagine how stressful and frustrating it must be to be locked out of your Microsoft account, especially when you're trying to access something important and every recovery option seems to lead to a dead end.

To resolve being locked out of your Microsoft account due to a lost Authenticator token and no access to your recovery email. first try signing in from a trusted device to bypass MFA if unsuccessful submit the Microsoft Account Recovery Form at account.live.com/acsr with detailed account info from a previously used device then visit support.microsoft.com/contactus select “Can’t Sign In” and click “Contact Support” to request help from the Data Protection Team with identity verification especially if you're the sole admin on a business account alternatively. create a new Microsoft 365 trial tenant and submit a support ticket referencing your original tenant to escalate recovery.

Can you confirm whether you've previously signed in to your Microsoft account from a trusted device or network, and if so, have you tried accessing it from that same environment to bypass MFA?

Best regards
Lucky Charm