I can't set up PIN on new computer

Question

I cannot set up a PIN on my daughter's computer. I says for me to Retry or Skip. When I skip, it sends me back to the login page, so I cannot access anything on the computer.

I managed to add her account to my Microsoft Family account but it is also not connecting to that computer.

Ultimately, I cannot even log on.

Answer 1

It sounds like you're experiencing issues with setting up a PIN on your daughter's new computer, which may be related to the Windows Hello for Business policies or other account settings. Here are some steps you can try to resolve the issue:

1. Check Windows Hello for Business Policies: If the device is joined to an Active Directory domain, ensure that the policies for Windows Hello for Business and Convenience PIN are set correctly. If both policies are enabled, you may not be able to create a PIN unless the device is joined to Microsoft Entra ID.
2. Sign Out and Sign In Again: Sometimes, simply signing out and then signing back in can resolve temporary issues with account access and PIN setup.
3. Reboot the Device: Restarting the computer can help clear any temporary glitches that may be preventing you from setting up the PIN.
4. Unjoin and Rejoin Microsoft Entra ID: If the device is connected to Microsoft Entra ID, consider unjoining it and then rejoining to reset the connection.
5. Access Recovery Options: If you are unable to log in, you may need to use recovery options available during the login process to reset the account or access the computer.

If these steps do not resolve the issue, you may need to contact Microsoft Support for further assistance.

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References:

• Can't configure a PIN when Convenience PIN and Hello for Business policies are enabled
• Windows Hello errors during PIN creation

Answer 2

There are no business policies. There is no Microsoft Entra ID is being used. I have signed out and in many times with no success. I have rebooted no success.

What access recovery options do I have??

Answer 3

Hello,

Sorry you're having trouble logging in to the new computer especially since it's for your daughter I'm here to help.

It sounds like you're stuck in a loop when setting up the PIN. This usually happens because something went wrong with the Windows Hello PIN setup.

Here's what you can try: Boot into Safe Mode and trash any messed-up PIN setup files. To do this hold Shift and click Restart on the login screen to get to the Windows Recovery Environment. Then go to Troubleshoot select Advanced Options select Startup Settings select Restart and pick Safe Mode. Once you're in Safe Mode go to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC and delete everything in the NGC folder. Restart your computer and you should be able to set up a new PIN.

If that still doesn't do the trick use the OOBE\BypassNRO command during setup to skip the network stuff and set up a local account. Press Shift + F10 at the setup screen to open Command Prompt and then type OOBE\BypassNRO.

As for the Microsoft Family account not working, this can happen if your daughter's account isn't properly linked to the device. Go to Settings select Accounts select Family & other users and make sure her account is there and that she logs in with her Microsoft account. Check the Family Safety website to see if the device shows up under her profile. If it doesn't try removing and re-adding her account and making sure activity reporting is turned on.

Have you tried Safe Mode or the bypass command yet?

I hope this answer is helpful if you have further questions feel free to reply back

Regards,

Marcelo