upgrading our pcs from Win10 to Win11

Question

We are unable to complete your request at this time. Some users, entities and locations are banned from using this service. For this reason, leveraging anonymous or location hiding technologies when connecting to this service is not generally allowed. If you believe that you encountered this problem in error, please try again. If the problem persists you may contact Microsoft Support – Contact Uspage for assistance. Refer to message code 715-123130 and 9e33df80-e623-4216-aa20-eafc6686b4df.

Answer 1

Hi Timmy James,

The error you're seeing (message code 715-123130) usually means that access to a Microsoft service was blocked for one of a few reasons. This can happen if you're using a VPN, proxy, or any tool that hides your location, or if you're connecting from a region or network that’s restricted due to policy or compliance rules. In rare cases, it might also be triggered if your account shows unusual activity.

Here are a few things you can try that often resolve the issue:

• Turn off any VPN or proxy you might be using and try again from your regular network.

Clear your browser’s cache and cookies to refresh your session.

Try a different network or device, like switching to a mobile hotspot or another Wi-Fi connection.

Double-check your region settings on both your Microsoft account and your device to make sure they match your actual location.

If the problem continues, I recommend contacting Microsoft Support. When you do, be sure to include:

The message code: 715-123130

Reference ID: 9e33df80-e623-4216-aa20-eafc6686b4df

A short note about what you were trying to do when the error appeared

Let me know how it goes, and if this answer helps, feel free to hit “Accept Answer” so others can benefit too 😊

T&B,

Domic.