When I try to add my e-mail to my outlook on tablet I get an error.

Question

Correlation Id: PII removed

Timestamp:PII removed

DPTI: PII removed

Message: The operation attempted is invalid.

Tag: 5objp

Code: 1541091857

Answer 1

Hi @Sytze Notebomer
Thank you for reaching out to Microsoft Q&A Forum.

With Outlook errors 5objp, these errors typically occur during sign-in on Android devices, especially after device migrations, app updates, or when cached credentials conflict with the authentication flow.

You can try the following troubleshoot step to fix this issue:

1. Remove old accounts from device settings

• Go to Settings → Accounts → Manage accounts.
• Delete any duplicate or old Microsoft/Work accounts.

2. Clear Outlook app cache and data

• Settings → Apps → Outlook → Storage → Clear Cache & Clear Data.

3. Reinstall Outlook

• Uninstall Outlook → Reboot → Turn off Auto Sync Data → Reinstall from Play Store.
• You can find Auto Sync Data at the bottom of "Manage Accounts" section.
  

4. Sign in using the full UPN format

• For school accounts, use your organization’s domain.
• This forces a fresh authentication session.

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. 

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out. 

I'm looking forward to your reply. 

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