Microsoft Teams UserPhoto

Question

Hi All

i have changed one of the users profile photo using the below syntax. Users profile some times shows old photo and sometimes shows new photo in Microsooft Teams. User uses MAC operating system and see this issue only on Teams. experts guide me. i was referring the below article. will this help me
https://www.uvm.edu/it/kb/article/clearing-teams-cache/

Set-UserPhoto -Identity user1@Company portal .com -PictureData ([System.IO.File]::ReadAllBytes("C:\temp\user1.jpg"))

Answer 1

Hi @Rising Flight

Check if the new user profile photo updated in Teams web client https://teams.microsoft.com, if it updated in web client, the issue is related to local cache, you could follow the steps in the link you provided to clear them:

Quit out of Teams completely.
Navigate to ~/Library/Application Support/Microsoft.
Right-click the Teams folder then select Move to Trash.
Navigate to Keychain Access.
Search for ‘Microsoft Teams’ and delete the entry.
Open Teams and wait for it to download required files.

And here is a thread discussed about the similar issue as yours for your reference as well: Unable to Update Profile Picture

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Answer 2

Hi- yes, clearing the client cache is recommended as a first point of call, on a Mac; Option + Command + Shift + 1

https://learn.microsoft.com/en-us/microsoftteams/log-files

https://learn.microsoft.com/en-us/learn/modules/troubleshoot-audio-video-client-issues/04-clear-microsoft-teams-client-cache