Error code 0x000006BE when trying to install Printer with Point&Print

Question

Hello,

I implemented an SMB server that knows to share a printer and hold the printer drivers for Point & Print usage with Windows Client.

With a specific driver that I try, of Konica Minolta (type 3 - User Mode, x64, Konica Minolta Universal PCL version 3.9.1203.0), I seem to install the driver successfully - files are being copied from the server to the Windows Client into the correct folder C:\Windows\system32\spool\DRIVERS\x64\3,

But the whole process is halted by an error window indicating error 0x000006BE, and I could not find any information online about why it happens or how to solve it.

I searched Event Viewer for this installation error but I could not find it.

I even used Process Monitor on spoolsrv.exe, but of no avail.

Can you help me?

Answer 1

Hello Tom,

Thank you for posting question on Microsoft Windows Forum.

Based on the issue description. Well! it probably indicates that a problem occurring on the client machine during the final phase of driver installation and configuration, which relies heavily on Remote Procedure Calls (RPC) between the client's Spooler service (spoolsv.exe) and the shared printer's configuration on the server.

The error code 0x000006BE might indicate that it is PC_S_CALL_FAILED (“The remote procedure call failed”), which usually means the print-installation RPC call failed (often because the spooler crashed, a driver/plugin the spooler tried to load failed, or the client/server Point&Print exchange hit a policy/compatibility problem).

The following are some suggestions which are worth for consideration in an attempt to troubleshoot the issue.

1.Check the Client's Application Event Log.

• Look for Application Error or Windows Error Reporting (WER) events at the exact time of the installation failure. The error may not mention "Point & Print" but could point to a crash in spoolsv.exe or one of the driver DLLs (e.g., a file from the Konica Minolta driver, like kmupd*.dll**). A crash in the spooler service would immediately terminate the RPC call.

2.Test a Different Type 3 Driver.

• Attempt to install a different, known-good Type 3 User Mode driver (such as an older Microsoft Generic PCL driver, or a simple Type 3 driver from another vendor) from your server. If the other driver installs successfully, the issue is highly likely a bug or incompatibility specific to the Konica Minolta Universal PCL version 3.9.1203.0 driver with the current Windows client OS version.

3.Test Direct Local Installation.

• Copy the Konica Minolta driver files directly to the client desktop.
• Attempt to install the driver locally (via "Add a Printer" -> "Have Disk").
• If the local install fails: The driver package itself is likely faulty, corrupted, or incompatible with the client's OS version/patches. This confirms the server/Point & Print setup is not the core problem.
• If the local install succeeds: The issue might be in the server-to-client configuration/communication phase.

4.Try a Newer/Older Version of the Driver.

• Konica Minolta's Universal PCL drivers are notorious for having specific version incompatibilities. See if there is a newer version /a Type 4 driver or even an older, stable version of the same driver that is certified for your client's OS.

You also can refer to the following article for further reference.

• https://learn.microsoft.com/en-us/answers/questions/2427862/cant-add-printer-print-spooler-crashes-error-code

Hope the above information is helpful! If it is. Free feel to hit "Accepted" for benefitting others in community having the same issue too.