This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 82%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
I wish to cancel one of my two live subscriptions - one is attached to my btinternet account and the other is attached to my outlook account. I cannot see from my personal account which one is which! I would like to cancel the subscription attached to my outlook account, before it renews (one is 26th November and the other is 2nd December) as I no longer use it - but I do want to keep the one attached to btinternet.
Please can you help - thanks
Do you have two separate Microsoft accounts, one for each subscription or are both Microsoft 365 subscriptions listed on one Microsoft account on this link?
I can only see 1 subscription on the link but I know two exist!
If you are unable to find the second subscription,, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.
Go to this link: https://support.microsoft.com/contactus
Select Microsoft 365
Click 'Get Home Support'.
In the box provided, type billing.
Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.
Navigate to Microsoft 365 and Office - Manage my Subscription.
Select the 'Chat with support agent in web browser' option