My business computer will not let me login without entering a bit locker recovery key code and I can’t find it

Question

I was using my business computer yesterday. Turned it on today and it’s asking for a recovery key. I can find it and I need to use my computer for business ASAP!!! Please help!

Answer 1

Hello Shawn Dahlkemper,

You know that because this is a business computer, the BitLocker recovery key is not in your personal Microsoft account.

Your key is held securely by your company's IT department (in a system called Azure AD or Entra ID). You must contact your IT Help Desk immediately. They are the only ones who can retrieve the key for you, and it should only take them a minute.

If this answer points you in the right direction, please click "Accept Answer" to help others.

Answer 2

If your computer is assigned to you by your employer, check this link: https://aka.ms/aadrecoverykey sign in with your work/school email credential in that case.

If it is not there, then you want to contact your work IT, sometimes they have them stored in the back end via Azure AD only they can access.

Answer 3

Has your issue been solved,Shawn Dahlkemper ? If it has, please accept the answer so that it could be spred further to those in need too. If not, is there anything I can help you with? Please let me know. :)