Reset password multiple times but when I log in I get a message saying password is incorrect

Question

Reset password multiple times but when I log in I get a message saying password is incorrect

I reset it on my laptop and then try to log in on my phone and it says incorrect

I've reset it about 5 times and still my password says incorrect on my phone

Answer 1

Hi,

If you reset your password five times but it still won’t allow you to log in, it usually means your account is blocked.

When your account is blocked, Microsoft provides instructions on how to unblock it:

https://support.microsoft.com/office/unblock-my-outlook-com-account-f4ad2701-d166-4d8b-8a6a-9af2a1f8a4c4

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If unsuccessful, you will need to fill out this account recovery form to regain access to your account: https://account.live.com/acsr

Microsoft takes account security seriously, so the recovery process is fully automated to prevent unauthorized access. Complete the form using a device and location you've used before, and make sure to provide an accessible email address.

Microsoft typically reviews recovery requests within 24 hours. If your request is successful, they’ll send instructions to help you recover your account.

Help with the Microsoft account recovery form: https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

You can submit the form up to twice within a 24-hour period, so feel free to include any new details you remember each time until you recover your account.