Cannot export Purview Case

Question

Hello

Please i need your help on this issue

Cannot export Purview Case.

We are not able to export a package within Purview eDiscovery, as it always says:

 Allow browser pop-ups to download files

 within the settings of the browser, it set to allow all. With Chrome and Edge.

Answer 1

It sounds like you're experiencing issues with exporting a package in Microsoft Purview eDiscovery due to browser settings. Here are some steps you can take to troubleshoot this issue:

1. Allow Pop-ups: Ensure that pop-ups are allowed specifically for the Microsoft Purview site. Even if your browser settings are set to allow all pop-ups, sometimes specific site permissions can override this.
2. Check Automatic Downloads Settings: Make sure that your browser's automatic downloads settings are configured to allow downloads. For example, in Chrome and Edge, you can check this under the settings for site permissions.
3. Network Configuration: Verify that your organization's network allows downloads from Microsoft Purview. This includes ensuring that all required endpoints and IP addresses are allowlisted.
4. Use a Different Browser: If the issue persists, try using a different browser, such as Internet Explorer, which may have different compatibility with the eDiscovery Export Tool.
5. Enable Parallel Downloading: In Edge, you can enable parallel downloading to improve download speeds and reliability. This can help with larger export packages.

If these steps do not resolve the issue, consider consulting your IT department for further assistance, as there may be organizational policies affecting your ability to download files.

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References:

• Best practices for downloading export packages
• Export download issue: eDiscovery export doesn't download any files

Answer 2

Hello, Thank you for asking this question on the Microsoft Q&A portal. The issue you're seeing—“Allow browser pop-ups to download files”—even with pop-ups enabled in Chrome and Edge, often stems from browser extensions, security software, or group policy restrictions blocking the download trigger; to help narrow this down, are you using any third-party antivirus, corporate firewall, or browser extensions like ad blockers that might interfere with the export process?