Problem with Microsoft teams shift notifications

Question

Problem with Microsoft teams shift notifications

Emma Larson 5

Shift notifications on mobile started not working for me since yesterday. Other notifications work, like channel, but shift notifications only appear on activity feed, which makes me miss a lot of shifts. I've doubled checked my notification settings were on for shifts, tried to clear shift data and reinstalled the app, but that didn't fix it. Also doubled checked laptop settings but it looked fine. How do I fix this since I'm missing a lot of shifts

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Answer 1

Hi @Emma Larson,

Thank you for posting your question in the Microsoft Q&A forum.

It seems you're experiencing an issue where Shift notifications aren't appearing properly on your mobile device, even though other notifications are working. Since you've already tried a few troubleshooting steps without success, here are some additional things you can try to resolve the issue:

Check shifts notification settings

Open the Teams mobile app.
Navigate to Settings > Notifications > Shifts.
Make sure Allow notifications is turned ON.
Set the notification type to Banner and Feed (not just Feed).

Verify device notification permissions

On your phone, go to Settings > Apps > Microsoft Teams > Notifications.
Confirm that notifications are enabled.
Ensure that Focus Mode, Battery Saver, or Do Not Disturb aren’t blocking notifications.

Sign out and back in

Log out of the Teams mobile app: choose your profile picture in the top-left corner > scroll down and tap Settings > sign out.
Sign back in to refresh the app’s settings: reopen the Teams app > sign back in using your work or school account credentials.

Contact your IT admin

If the issue still persists, I recommend contacting your IT admin to check if there have been any changes in the Teams admin center that could affect shift notifications. If needed, they can submit a support ticket via the Microsoft 365 admin center for further assistance.

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward to your reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Emma Larson 5 Reputation points

2025-11-07T09:16:49.2266667+00:00

Hi Kristen, thanks for your response! I tried all of that and contacted my IT admin but there wasn't anything wrong on their end. Do you think it might be a bug?
Anonymous

2025-11-07T23:06:57.49+00:00

Hi @Emma Larson,

Thank you for your response.

It sounds like this issue has been pretty persistent, especially since you've already tried the usual troubleshooting steps and even reached out to your IT team.

Here are a couple of additional things you might try:

Update the Teams app: Check the App Store or Google Play Store to see if there’s an update available for Microsoft Teams. Installing the latest version can sometimes resolve unexpected issue.

Try using Teams on the web or desktop: If you're still having trouble on mobile, switch to the Teams desktop app or use it in a browser. Just make sure the desktop version is fully updated before testing.

If the issue continues, you can submit your feedback directly through:

Teams > Three dot (on the right top corner) > Feedback > Report a problem

Or via the Microsoft 365 Feedback Hub: Go to Microsoft 365 Feedback Hub > Send Feedback > Describe your proposal in detail

Once you’ve submitted your feedback, feel free to share the link here. I’ll be happy to upvote it to help bring more visibility.

Additionally, if my response has helped clarify the situation and guided you toward the next step, please mark it as the "Accepted Answer". This will help others in the community who face the same issue find your feedback and support it. Thank you for your kindness and contributions to the forum.
Anonymous

2025-11-11T16:57:18.1833333+00:00

Hi @Emma Larson,

I hope all is going well. I’m following up on our support thread to check if my previous response resolved your issue. If you’re still facing any problems or have more questions, feel free to reach out anytime. I’m happy to help.

Thank you for your collaboration, and I look forward to hearing from you soon.

Warm regards.