Trying to install and run BES Embroidery Lettering Software 3

Question

Trying to install and run BES Embroidery Lettering Software 3 and get the message The application has failed to start because the side by side configuration is incorrect please see the application event log or use the command line sxstrace.exe tool for more detail. Brother said I needed to download Microsoft Visual C++ 2008 SP1 Redistributable Package (x64) when I tried microsoft said We're sorry, this download is no longer available.

Moved from: System Center Service Manager

Answer 1

The error message you are encountering, "The application has failed to start because the side by side configuration is incorrect," typically indicates that there is a problem with the dependencies required by the application, which in this case is likely related to the Microsoft Visual C++ 2008 SP1 Redistributable Package. Since you mentioned that the download is no longer available, you can try the following steps:

1. Check for Existing Installations: Ensure that the Microsoft Visual C++ 2008 SP1 Redistributable Package is already installed on your system. You can check this in the Control Panel under "Programs and Features."
2. Use Dependency Walker: You can use a tool like Dependency Walker to check for missing DLLs or dependencies that the application requires. This can help identify what specifically is causing the side-by-side configuration error.
3. Install from Alternative Sources: Sometimes, older redistributable packages can be found on third-party sites or archives. Ensure that you download from a reputable source to avoid security risks.
4. Check Event Viewer: Use the Event Viewer to look for more details about the error. This can provide additional context on what might be going wrong.
5. Command Line Tool: As suggested in the error message, you can use the sxstrace.exe tool to generate a detailed log of the side-by-side errors. Run the command sxstrace.exe Trace in Command Prompt, reproduce the error, and then stop the trace with sxstrace.exe Stop. You can then convert the trace to a readable format with sxstrace.exe Parse -o output.txt.
6. Reinstall the Application: If all else fails, try uninstalling and then reinstalling the BES Embroidery Lettering Software 3 to ensure that all components are properly configured.

If you continue to have issues, consider reaching out to Brother support for further assistance, as they may have specific guidance for their software.

Answer 2

Hi,

Open the on command(admin) prompt and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth , wait for the process to finish and restart the PC.

Reinstall using Visual C++ AIO after download extract the install.bat file right click run as administrator.

https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Give feedback if the information was useful or not.

Thanks