can't get the Office License to associate with my account

Question

Today, I bought Office Home & Business and I can NOT get it to activate. It keeps telling me the no license associate with the account. Here is my order number removed PII.

Answer 1

If you're having trouble activating your Office Home & Business and receiving a message that no license is associated with your account, here are some steps you can take to resolve the issue:

1. Sign Out and Sign Back In: Open any Microsoft 365 app (like Word), sign out of your account, and then sign back in using the account you used to purchase Office.
2. Check License Assignment: Make sure that your account has the appropriate license assigned. You can do this by signing into the Microsoft 365 portal and checking the assigned licenses under your account settings.
3. Reset Microsoft 365 Activation State: You may need to reset the activation state for Microsoft 365 Apps. Instructions for this can be found in the Microsoft documentation.
4. Remove Office Credentials: Go to Credential Manager in Windows, remove any credentials related to Microsoft Office, and then try activating again.
5. Contact Support: If the issue persists, consider reaching out to Microsoft support with your order number for further assistance.

These steps should help you troubleshoot the activation issue with your Office product.

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References:

• Microsoft 365 Apps activation error: "The account isn't associated with this office product"
• Microsoft 365 Apps activation error: "The products we found in your account can't be used to activate"

Answer 2

Hi, I'm Mite and I'm here to help.

You can contact the support and see whether they can help you.

To contact the customer support, you can go to here:

https://support.microsoft.com/home/contact

Type your problem in the input field with simple keywords (for example: "activate office") and click on the "Get Help" button. You can find the "Contact Support" button at the bottom of the page after the result list is returned. Click on that button and the system will allocate a suitable method to contact the support for you.