Ridiculous Quota Accounting Problem

Question

Two weeks ago, I encountered a strange error while using OneDrive. As I'm using the free version, I should have a 5GB quota. However, something unexpected happened that day, and I was suddenly able to use only half of my quota. I'm using multiple computers and a web interface, so the problem is definitely originating from Microsoft servers. The support is constantly stalling me after saying that the case is escalated, but no one has solved the problem.

Answer 1

Hi, I'm John! I will help you with this.

Could you please confirm if you’re seeing this message both on the OneDrive website and in the OneDrive app on your PC, or only in one of them?

Also, have you checked if there are any shared folders or items in your recycle bin that might still be taking up space?

After receiving the “storage full” message, did you clean up your OneDrive storage? If so, it can sometimes take 24 to 48 hours before the new quota syncs correctly across all devices.

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

Thank you for letting me know.

If your storage was near maxed out before and you’ve already deleted files to free up space, it can take 24 to 48 hours for the OneDrive quota to refresh and sync correctly everywhere.

If the update is still pending after 24 hours, you can try unlinking and relinking your OneDrive account, or resetting it. "Unlink and re-link OneDrive" https://support.microsoft.com/office/unlink-and-re-link-onedrive-3c4680bf-cc36-4204-9ca5-e7b24cdd23ea

If it’s been more than two days and the issue still persists, let me know.