Malwere mail keeps appearing after clearing all the rules.

Question

Hello

How can I get rif of a malware mail, after clearing all rules and everything in the instructions.

But the mail keeps reappearing as pinned and unread.

Answer 1

To address the issue of malware emails reappearing even after clearing all rules, you may need to take additional steps beyond just removing the rules. Here are some suggestions:

1. Check for Malware on Devices: Ensure that all devices used to access your email are free from malware. Scan your devices with a reliable antivirus program and remove any detected threats.
2. Reset Your Password: Change your email account password to a strong, unique password. This can help prevent unauthorized access that may be causing the email to reappear.
3. Enable Multi-Factor Authentication (MFA): If you haven't already, enable MFA for your email account. This adds an extra layer of security and can help protect your account from unauthorized access.
4. Review Email Forwarding and Rules Again: Double-check your email settings to ensure there are no hidden forwarding rules or filters that might be causing the email to reappear.
5. Contact Support: If the issue persists, consider reaching out to your email provider's support team for further assistance. They may have additional tools or insights to help resolve the issue.

By following these steps, you should be able to mitigate the problem of the malware email reappearing in your inbox.

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References:

• Detect and Remediate Outlook Rules and Custom Forms Injections Attacks
• Remediate malicious email delivered in Office 365

Answer 2

I did all these points and this is me trying to contact support. nothing helped

Answer 3

hi liis, welcome in community

can you share a screenshot of the email, please? did you follow all the step mentioned up?

specially, change your password account and enable multi-factor authentication

so, do you see this email both webmail and outlook or only in one of this?

let me know

Elvis