My account was stuck in an infinite parent/guardian consent loop.

Question

Hello,

My Microsoft account is stuck in an infinite parent/guardian consent loop. I successfully authenticate as a parent/guardian, but after completing consent it immediately redirects back to the same prompt. There are no error codes, just a loop.

Details:

Account type: MSA using Gmail sign-in

Login on multiple devices & browsers → same result

Authentication succeeds → callback fails

Consent status never updates

Not in a Microsoft Family group

Date of birth > 18

No previous parental settings applied

This appears to be a backend state issue — my account is being flagged as a minor, but the consent success is not writing back to the account profile, causing the endless loop.

Request: Please manually remove the minor/child flag or reset the account’s age/consent state in your backend so the account can sign in normally.

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I temporarily added it to a Family group so I could sign in, but the account still has the wrong minor/child flag.

My date of birth is correct (>18).

Please remove the minor/child flag and reset the parental consent state on the backend. This is a backend state issue, not clientside.

Thank you.

Answer 1

It seems that you are experiencing a backend issue with your Microsoft account related to parental consent. Unfortunately, I cannot manually change account settings or flags, as this requires intervention from Microsoft support. I recommend reaching out to Microsoft Support directly for assistance with this issue. They will have the tools necessary to investigate your account's status and resolve the infinite consent loop you are facing.

In the meantime, ensure that your account details, including your date of birth, are correctly updated in your profile. If you are still facing issues after contacting support, they may need to verify your account further to resolve the problem.

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References:

• Windows 11, version 23H2 known issues and notifications
• Windows 11, version 22H2 known issues and notifications