Authenticator app is being hacked

Question

Hello… I can’t find my account whenever I am trying to login it doesn’t accept password and says reset. When I want’s to recover in the recovery process all the email shows fraudulent email address thats not mine. I can’t recognise what should I do? Please guide

Answer 1

If you are unable to access your account and are encountering fraudulent email addresses during the recovery process, it is important to take immediate action to secure your account. Here are some steps you can follow:

1. Reset Your Password: If you can still access the password reset option, try to reset your password using the legitimate email address associated with your account. If you are receiving fraudulent email addresses, ensure you are on the official Microsoft website.
2. Contact Support: If you cannot recover your account through the standard process, contact Microsoft support for assistance. They can help you verify your identity and regain access to your account.
3. Secure Your Account: If you suspect that your account has been hacked, consider enabling multi-factor authentication (MFA) for added security once you regain access. This can help prevent unauthorized access in the future.
4. Check for Compromised Accounts: Use Microsoft's tools to check if your account has been compromised. This can help you understand if there are any security breaches.
5. Monitor Your Accounts: Keep an eye on your other accounts and personal information for any signs of unauthorized access or fraudulent activity.

For more detailed guidance on account recovery and security, refer to the Microsoft support resources available online.